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# ServiceNow ITOM SME (VMWARE)

- **Company:** Delan Associates, Inc
- **Location:** Juno Beach, FL, United States
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Data Deduplication, Software Deployment, Splunk, Servicenow, Vmware
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/servicenow-itom-sme-vmware-fl--8e87d20f-878a-4e28-a78a-40d5e3016f5b

## About the Role

ServiceNow, VMWare, Event Management, ServiceNow, Reporting Dashboards, Operational Support, Identify Issues, Splunk, Acceptance Testing, Technical Writing

## Description

ServiceNow ITOM SME (VMware & Wireless Monitoring Support)

 * Configure ServiceNow Event Management integrations for ScienceLogic-monitored infrastructure.
 * Implement correlation, aggregation, suppression, and deduplication rules based on client requirements.
 * Configure alert-to-CMDB binding and service impact visibility.
 * Implement automated incident creation, assignment, notification, and escalation workflows.
 * Validate event processing and alert lifecycle management across monitoring integrations.
 * Support operational reporting, dashboards, and service health views.
 * Troubleshoot event ingestion, alert generation, and integration issues.
 * Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility.
 * Support user acceptance testing, production deployment, and operational readiness activities.
 * Maintain technical documentation and operational support procedures.