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# Guest Service Agent Front Desk - FT

- **Company:** Llc (detroit)
- **Location:** Detroit, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Programming
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/guest-service-agent-front-desk-ft-detroit-mi--c72a4cc8-0224-4d47-b991-793e2524e9a7

## About the Role

Customer Support/Service, Property Management, Telephone Skills, Record Keeping, Communication Skills, Housekeeping/Cleaning, Organizational Skills, Microsoft Windows Programming, Customer Support/Service, Interpersonal Skills, * Two years of experience at a high-end hotel.

 * Working knowledge of Microsoft Window programs.
 * Previous front desk or customer service experience in a hotel setting preferred.
 * Strong communication, problem-solving, and interpersonal skills.
 * This position requires the ability to obtain and maintain a gaming license issued by the Michigan Gaming Control Board, in accordance with state regulations.

## Description

* Greet guests warmly and professionally upon arrival and departure.
 * Perform check-in and check-out processes accurately using the property management system.
 * Answer and direct phone calls; take and modify reservations as needed.
 * Provide accurate information about hotel services, amenities, local attractions, and directions.
 * Resolve guest concerns or complaints promptly and effectively, escalating issues when necessary.
 * Process payments, verify identification, and maintain accurate guest records.
 * Communicate effectively with housekeeping, maintenance, and other departments to fulfill guest requests.
 * Maintain a clean, organized, and welcoming front desk and lobby area.
 * Follow all hotel policies and procedures, including safety and security protocols.
 * Perform additional responsibilities as assigned.