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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician III - **Company:** Axon Enterprise, Inc. - **Location:** Scottsdale, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Bash Shell, Cyber Security, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Multi-Factor Authentication, Python (Programming Language), Windows PowerShell, Single Sign-On, Windows Desktop, Wi-Fi Technology, Enterprise Software Applications, Okta, Peripherals, Microsoft InTune, Tanium Platform Expertise, Information Technology, Slack, Webforms, Deployment Automation, Casper Suite, Gsuite, Servicenow - **Published:** November 7, 2026 - **Apply:** https://www.dice.com/job-detail/7b00dc89-ad69-4baf-a19b-4159223468ca ## About the Role * At least 2 years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role. * Experience troubleshooting Windows and/or macOS devices in a business or enterprise environment. * Familiarity with enterprise technologies such as ServiceNow, JAMF, Intune, Okta, Google Workspace, Zoom, Slack, or similar platforms. * Working knowledge of endpoint hardware, operating systems, software installation, and common workplace technology. * Familiarity with networking and identity fundamentals such as Wi-Fi, DNS, DHCP, SSO, and MFA. * Ability to independently troubleshoot technical problems and recognize when escalation is appropriate. * Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users. * Strong customer-service mindset and the ability to remain professional while handling urgent or high-pressure support requests. * Ability to document technical issues, troubleshooting steps, and resolutions clearly and consistently. * Ability to manage multiple support requests and prioritize work based on urgency and business impact. Preferred Qualifications * Associate's or Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience. * Experience supporting employees across multi-site or global enterprise environments. * Experience supporting conference room and audio/visual (AV) technologies. * Familiarity with ITSM or ITIL-based support practices. * Industry certifications such as CompTIA A+, Network+, Microsoft, JAMF, or equivalent. * Familiarity with PowerShell, Bash, Python, or other scripting and automation technologies. What Success Looks Like You consistently resolve IT Support III-level issues independently, meet support and response expectations without requiring reminders, and provide complete documentation for the work you perform. You know when to keep troubleshooting and when to escalate, and when you do escalate, you provide the next technician with everything they need to continue the investigation. As you grow in the role, you'll begin identifying patterns across support requests, contributing more to team documentation, taking on increasingly complex issues, and building the technical judgment needed to progress toward IT Support IV. ## Description Core Hours: Monday - Friday 10am to 6pm (Ability to cover other shifts as needed for team coverage) Reports to: IT Support Manager Direct Reports: N/A What You'll Do * Provide frontline technical support for Axon employees across Mac, Windows, Linux, mobile devices, applications, and peripherals. * Work within the shared IT Support queue, owning assigned incidents and requests through resolution and targeting first-touch resolution whenever possible. * Troubleshoot hardware, software, connectivity, account access, and endpoint issues using established support processes and enterprise tools. * Escalate complex issues when necessary, providing clear documentation of the issue, troubleshooting performed, impact, and next steps. * Monitor employee support channels and provide timely, professional responses to incoming requests in accordance with defined SLAs. * Maintain accurate and complete documentation within ServiceNow, including troubleshooting steps and final resolutions. * Contribute to user-facing knowledge articles when recurring issues or documentation gaps are identified. * Support new-hire onboarding, including device provisioning, software installation, account access verification, and equipment delivery. * Support employee offboarding, including device recovery, asset updates, and preparation of returned equipment for reuse. * Troubleshoot standard conference room and audio/visual (AV) issues, including displays, audio, video conferencing, and room peripherals. * Support enterprise platforms including JAMF, Intune/AutoPilot, Tanium, ServiceNow, Okta, Google Workspace, Zoom, and Slack. * Provide professional and discreet support for employees at all levels of the organization, including executive users. * Follow established IT, asset management, and information security policies and procedures. * Identify recurring support issues and raise patterns or potential improvements to senior members of the IT Support team. * Collaborate with IT Support teammates globally and participate in IT projects, deployments, and technology rollouts as assigned., We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.