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# IT Support Technician

- **Company:** K-Tek Resourcing LLC
- **Location:** Augusta, ME, United States
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Networking Hardware, Break Fix
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/b70703b2-6348-428e-bae4-bd2bcd702025/it-support-technician

## About the Role

We are looking for an experienced IT Support / Field Service Technician with strong hands-on experience in retail IT support, hardware troubleshooting, and onsite field services.

Key Skills & Requirements:

· 3+ years of PC hardware and software troubleshooting experience.

· 1+ year of retail field-support experience.

· Hands-on experience with POS systems, receipt printers, scales, and Self-Checkout (SCO) lanes.

· Experience with hardware installation, configuration, IMACD, and break-fix support.

· Knowledge of network devices, cabling, asset management, CMDB, and RMA processes.

· CompTIA A+ Hardware Certification (Required).

· Valid driver's license and willingness to travel to customer stores.

· Excellent communication and customer-service skills.