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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Technology Support Engineer - **Company:** Optiver Us, Llc - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Confluence, JIRA, Microsoft Online Services, Data Stores, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), IT Management, Python (Programming Language), Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Network Planning and Design, Windows PowerShell, SQL Databases, Enterprise Software Applications, Microsoft InTune, Information Technology, Slack, Atlassian Tools, Laptops, User Administration, Vmware - **Published:** June 2, 2026 - **Apply:** https://www.dice.com/job-detail/9990fb10-1d7c-423d-ad12-23990e10f384 ## About the Role * Technical proficiency + Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers. + Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira). + Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting. * Experience + A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting. + Experience with user access lifecycle, SOE/image concepts, and deployment tooling. * Soft skills + Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline. + Excellent written and verbal communication; team player and operational mindset. * Nice-to-have + Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams. + Finance or fast-paced environment; interest in continuous learning. + Deeper experience with Windows Server, packaging, MDM, network design, or certifications, valued but not required for this role. ## Description Optiver's Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well., As an Enterprise Technology Support Engineer in our Chicago office, you'll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include: * User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact. * Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment. * Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure. * Proactive environment management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment. * Process standardization and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently. * Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies. * Projects: Contribute to projects that enhance the IT environment and user experience, prioritizing impactful improvements. * Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity. * Enterprise IT solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery. Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company's goals and enhances productivity. What you'll get: You'll join a culture of collaboration and excellence, surrounded by curious thinkers and creative problem-solvers. Motivated by a passion for continuous improvement, you'll thrive in a supportive, high-performing environment alongside talented colleagues, collectively tackling some of the toughest challenges in the financial markets. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)