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# Aladdin Application Support

- **Company:** Synechron Inc
- **Location:** Mundelein, IL, United States
- **Experience:** Expert
- **Salary:** $105,000 - $120,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Batch Processing, Unix, DevOps, File Transfer, Monitoring of Systems, Job Scheduling, Python (Programming Language), Windows PowerShell, Regression Testing, SQL Databases, Data Streaming, Systems Integration, Scripting, System Availability
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/1f5e093c-a048-4c0a-bf4c-65d43d7e1452/aladdin-application-support

## About the Role

We are seeking a detail-oriented and technically skilled Application Support Analyst to support the stability, performance, and day-to-day operation of applications and services integrated with the Aladdin investment management platform., n
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 * Overall 5+ years of experience in the IT industry, with relevant experience in application support, production support, investment technology, or financial services technology.
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 * Hands on experience in application support, production support, investment technology, or a similar role.
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 * Experience supporting financial services applications, investment management systems, or capital markets platforms.
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 * Hands-on experience supporting the Aladdin platform or Aladdin-integrated applications.
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 * Strong understanding of incident, problem, and change-management processes.
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 * Experience with SQL and the ability to investigate data-related issues.
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 * Familiarity with batch processing, job scheduling, APIs, file transfers, and system integrations.
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 * Strong analytical and troubleshooting skills.
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 * Ability to interpret logs, identify patterns, and investigate issues methodically.
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 * Ability to prioritize work effectively in a time-sensitive production environment.
\n, * Experience supporting portfolio management, order management, trading, risk, performance, compliance, or investment accounting processes.
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 * Knowledge of asset classes such as equities, fixed income, derivatives, or alternative investments.
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 * Familiarity with investment data, security master, trade lifecycle, positions, valuations, and portfolio analytics.
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 * Experience with Unix/Linux, scripting, Python, PowerShell, or other automation tools.
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 * Familiarity with monitoring and observability tools.
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 * Experience working in an Agile, ITIL, or DevOps environment.

## Description

The successful candidate will work closely with investment operations, portfolio management, risk, technology, and vendor teams to investigate issues, resolve incidents, support data flows, and help ensure business-critical investment processes operate effectively., n
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 * Provide Level 1 and Level 2 production support for Aladdin-related applications, interfaces, workflows, and downstream systems.
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 * Monitor application jobs, data feeds, integrations, and scheduled processes.
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 * Investigate, troubleshoot, and resolve incidents related to application functionality, data quality, performance, and system availability.
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 * Perform root-cause analysis and document corrective and preventive actions.
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 * Manage incidents, service requests, and problems in accordance with IT service management processes.
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 * Collaborate with business users and technology teams to understand issues and provide timely resolutions.
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 * Support daily, monthly, and period-end investment operations activities.
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 * Validate market, security, portfolio, trade, reference, and accounting data across integrated systems.
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 * Coordinate with Aladdin support teams, technology vendors, and internal engineering teams when escalation is required.
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 * Maintain support documentation, knowledge articles, operating procedures, and troubleshooting guides.
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 * Participate in release, deployment, patching, testing, and change-management activities.
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 * Assist with user acceptance testing and regression testing for system enhancements.
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 * Identify opportunities to improve operational efficiency through automation, monitoring, and process improvements.
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 * Participate in an on-call or out-of-hours support rota, where required
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