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# Contact Center Engineer/Analyst

- **Company:** The Brixton Group, Inc.
- **Location:** Hartford, CT, United States
- **Salary:** $124,800 - $135,200
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon Connect, Enterprise Software Applications
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/0bbd517c-13c8-4d9e-8e5a-632d74e3d497/contact-center-engineeranalyst

## About the Role

* Amazon Connect configuration and support experience.
 * Contact Center as a Service (CCaaS) operations.
 * AWS integration experience.

## Description

* Configure, enhance, and maintain Amazon Connect contact center solutions.
 * Troubleshoot platform issues, investigate incidents, and coordinate resolution of operational problems.
 * Gather, analyze, and document business and technical requirements.
 * Support integrations between Amazon Connect, enterprise applications, and third-party platforms.
 * Coordinate testing, deployments, release activities, and production support.
 * Monitor platform performance, maintain technical documentation, and recommend operational improvements.