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# IT Help Desk

- **Company:** Guardian Corporation
- **Location:** Jacksonville, FL, United States
- **Experience:** Starter
- **Salary:** $41,600
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Networking Basics, Office Suite, Connectivity Problems, Computer Equipment, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=257899e159ba1264

## About the Role

* High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
 * Previous experience in IT support, technical troubleshooting, customer service, or general office experience.
 * Basic understanding of computer hardware, software, operating systems, and networking fundamentals.
 * Basic knowledge of computer setup, installation, configuration, and maintenance.
 * Ability to troubleshoot common technical issues, including hardware malfunctions, software errors, connectivity problems, and user access issues.
 * Strong problem-solving and analytical skills with the ability to identify issues and determine appropriate solutions.
 * Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
 * Excellent organizational skills and attention to detail, with the ability to prioritize and manage multiple support requests.
 * Ability to maintain confidentiality and handle sensitive company information in accordance with IT security policies.
 * Willingness to learn new technologies, systems, and troubleshooting techniques.
 * Demonstrated reliability, adaptability, professionalism, and a strong desire to develop a career in Information Technology.

## Description

As part of our IT department, the IT Help Desk Technician will serve as the primary on-site IT support representative for our Jacksonville office suite, while working closely with the broader IT team. This is an ideal opportunity for someone who is tech-savvy, resourceful, eager to learn, and passionate about problem-solving and building a career in Information Technology., * Serve as the first point of contact for all IT-related inquiries and issues within the organization.

 * Provide comprehensive technical support to resolve computer hardware, software, and network problems for employees across all departments.
 * Manage incoming/outgoing requests via phone, email, and ticketing systems, troubleshoot various technical issues, document all support interactions, and escalate complex problems when necessary.
 * Set up equipment for new employees, system administration, maintain IT inventory, create technical documentation, and provide training on common applications.
 * Communicate with outside vendors for updates or to resolve ongoing issues, along with assisting the IT department with any ongoing projects.