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# Desktop Support Specialist

- **Company:** JCS Solutions LLC
- **Location:** Bethesda, MD, United States
- **Experience:** Experienced
- **Salary:** $60,000 - $90,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Bomgar, Jabber, Windows Remote Assistance, Windows Desktop, Tablet Computers, Servicenow
- **Published:** November 7, 2026
- **Apply:** http://jcssolutions.applytojob.com/apply/jobs/details/dvaSL7jVr9

## About the Role

* Ability to obtain a Public Trust
 * Minimum Education: Associates or equivalent experience
 * Minimum experience: Four (4) or more years' experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
 * Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
 * Must be able to lift 30 pounds.
 * Strong communication skills both oral and written.

## Description

* Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
 * Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
 * Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
 * Work independently on day-to-day operations.
 * Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
 * Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
 * Support in-office walk-ups and remote assistance while providing quality customer service.
 * Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.