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# Technical Support Representative - Mechanic Experience Preferred

- **Company:** Sewer Equipment
- **Location:** Dixon, IL, United States
- **Salary:** $60,000 - $65,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ad5712d7125a885

## About the Role

* Hydraulic, electrical and mechanical equipment or general mechanical aptitude
 * Ability to read and interpret parts diagrams
 * Proficiency in Microsoft Office: Excel, Word and Outlook
 * Familiarity with finding files on computer
 * Ability to learn operation of our ERP system - Made2Manage
 * Ability to communicate effectively
 * Good organizational skills
 * Willing to carry company cell phone on a weekly rotation to assist customers outside of normal business hours
 * 18 Years or older
 * Eligible to work in the United States

## Description

* Hydraulics
 + Understand hydraulic equipment and systems
 + Understands all hydraulic components
 + Reads and interprets hydraulic schematics
 * Electrical
 + Understands 12 Volt electrical systems
 + Understands basics of circuit breakers, fuses, starters or control circuitry
 + Uses an electrical test meter to test voltage, amperage, continuity or ohms
 + Troubleshoots electrical systems such as breakers, relays, timers or solenoids
 + Troubleshoots electro-pneumatic and electro-hydraulic systems
 + Troubleshoots any type electric motor
 * Pneumatics
 + Troubleshoots pneumatic systems including pneumatic cylinders, directional valves, solenoid valves or speed adjusters
 + Rebuilds any of the above pneumatic components
 + Has knowledge of all related hoses and fittings
 + Reads and interprets pneumatic schematics
 * Other Duties
 + Occasionally assist with training classes for customers on equipment repair, operation and maintenance
 + Responsible for the review of current and past service case files to ensure documentation is accurate and traceable.
 + Any additional duties assigned by the manager