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# Field Service Dispatcher in New York

- **Company:** Energy Jobline
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software Applications, Microsoft Outlook, Microsoft Office
- **Published:** November 7, 2026
- **Apply:** https://www.energyjobline.com/job/field-service-dispatcher-new-york-32179128

## About the Role

* Experience: 2+ years as a Dispatcher, Service Coordinator or Scheduler in field service, HVAC, plumbing, electrical or a related trade .
 * Technical Skills: Proficient with field service/dispatch software and standard computer applications (MS Office, Outlook, Excel).
 * Core Competencies: Strong multitasking, problem-solving and organizational skills with close attention to detail.
 * Communication: Strong verbal and written communication skills for customer, technician and vendor interactions.
 * Local Knowledge: Familiar with NYC boroughs, routes and travel times.
 * Flexibility: Able to work outside office hours, cover on-call or after-hours emergencies, and work overtime if required.

## Description

Express Employment Professionals is seeking an organized, detail-oriented Field Service Dispatcher to manage the scheduling and dispatching of our client's field technicians in a fast-paced environment in Brooklyn, NY (11206). You'll make sure customers get timely, high-quality service by managing daily tech schedules, tracking job status and work orders, and acting as the main point of contact for customers, technicians and vendors., * Schedule & Dispatch Management: Assign and route field technicians to service calls, installs, emergencies and preventive maintenance so every customer request is covered.

 * System Operations: Use field service management software (ServiceTitan, Jobber, Housecall Pro or similar) to track tech locations, job status, missed or late appointments, and work order completion.
 * Documentation: Keep accurate, thorough work orders, job notes, customer records and parts information in the system.
 * Communication & Support: Answer calls from customers, technicians and vendors, give ETAs and updates, and act as the liaison between the field and the office.
 * Operational Collaboration: Work with service managers, the parts/warehouse team and office staff to fill coverage gaps, reschedule jobs and hit daily service targets.
 * Job Ownership: Take full responsibility for your assigned calls and service areas, with customer satisfaction and tech safety as top priorities.