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# Learner Success Advocate - Artificial Intelligence (AI)

- **Company:** ZIPLINES GLACIER
- **Location:** San Carlos, CA, United States
- **Experience:** Experienced
- **Salary:** $37,440
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Learning Management Systems, OpenAI, Large Language Models, Prompt Engineering, Slack, Nintex, Gsuite, Claude, Interactive Whiteboards, GPT
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/learner-success-advocate-artificial-intelligence-ai-san-carlos-ca--82a6ef20-13a8-47a4-9914-f2d1c11827cf

## About the Role

Artificial Intelligence (AI), Career Counseling, Team Player, Communication Skills, Artificial Intelligence (AI), Slack, Risk, Moderating Skills, Logistics Management, Learning Management System (LMS), * 2+ years in customer-facing, education, or coaching roles.

 * Solid knowledge of-AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms.
 * Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
 * Strong written and verbal communication skills tailored for diverse adult learner audiences.
 * Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
 * Confident working autonomously in a remote-first, fast-paced startup environment.

Preferred Qualifications

 * Experience with best practices in adult learning or online education within an edtech setting
 * Experience supporting or working in rapidly changing technical environments.
 * Experience with or involvement in short-form online learning formats, such as bootcamps or certificate programs.
 * Experience working with AI tools like ChatGPT or comparable LLM, Miro, Deep Research (OpenAI Agent), Make.com or N8N is a plus.
 * A mindset of curiosity and staying current with fast-evolving AI capabilities.

## Description

As a Learner Success Advocate for Artificial Intelligence (AI), you'll serve as the main point of contact and guide for learners enrolled in our AI course -supporting them as they build confidence using AI tools, strengthen prompt and communication skills, and apply AI thoughtfully in real-world contexts. You will work approximately 10-15 hours per week, spanning 5 to 7 weeks.

Your primary goal is to ensure learners stay engaged, feel supported, and successfully complete the program-especially as they navigate the emerging, sometimes ambiguous landscape of AI., * Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom.

 * Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles as they navigate the AI landscape.
 * Lead weekly Slack communications, provide motivational updates, and respond promptly to questions.
 * Conduct 1:1 check-ins or small group outreach for at-risk learners, providing personalized support and encouragement.

Live Session Support

 * Engage in weekly live sessions as a moderator and co-host, managing Zoom logistics, chat engagement, breakout rooms, and learner support needs.
 * Partner with instructors to create an interactive, high-energy environment that reflects the dynamic nature of the AI space.
 * Identify and address learner experience challenges, including issues related to content clarity, assignment expectations, or access to tools.

Course and Monitor Learning

 * Track learner activity, completion of weekly assignments, and participation in both asynchronous and synchronous components.
 * Flag and proactively intervene with at-risk learners, using data from the Learning Management System and communication logs.
 * Maintain updated and organized documentation on each learner's progress and engagement.