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# Help Desk Support & Automation Specialist

- **Company:** Resourcesoft, Inc.
- **Location:** Columbia, SC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Systems, Issue Tracking Systems, Knowledge Management, Microsoft Software, Network Connections, Windows PowerShell, Scripting, Microsoft Power Automate, Microsoft InTune
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-support-automation-specialist-columbia-sc--535f0a30-fe84-4562-b64e-51793425d311

## About the Role

Help Desk, Automation, Information Systems/Technology IS/IT Administration, Help Desk, Technical Support, Identify Issues, Administrative Skills, Automation, Microsoft Product Family, Windows PowerShell, * 10 years or more of help desk, IT troubleshooting, technical support, and ticketing system experience.

 * Proficiency in network-to-endpoint troubleshooting, user access support, password administration, and incident resolution.
 * Experience with PowerShell, Power Automate, Microsoft Power Platform, scripting, and support process automation.
 * Experience with Microsoft Intune, endpoint management, device administration, and workstation support.
 * Experience in AI-enabled workflows, SOP development, process documentation, ticket management, and support operations.
 * Excellent verbal and written communication skills.

## Description

* Provide frontline technical support for endpoint, network connectivity, user access, and common workstation issues.
 * Diagnose and resolve incidents while recording, tracking, and closing service requests through a ticketing platform.
 * Administer password resets, endpoint support activities, device troubleshooting, and routine user assistance.
 * Document operational procedures, workflows, troubleshooting steps, and standardized help desk processes.
 * Automate repetitive support activities using PowerShell, Power Automate, Power Platform, and AI-enabled workflows.
 * Improve help desk consistency through process optimization, cross-training materials, and operational knowledge capture.