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# Utility Billing Transformation Lead

- **Company:** TALENT Software Services
- **Location:** Berlin, CT, United States
- **Experience:** Expert
- **Salary:** $93,600 - $101,920
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Software Bug Management, Information Systems, Data Mapping, Payment Systems, Meter Data Management (Flow Meters), Regression Testing, Requirements Management, Data Management
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/utility-billing-transformation-lead-berlin-ct--22576e45-af9a-4685-88a5-45ecc7ff9164

## About the Role

Billing, Requirements Management, Process Improvement, Regression Testing, Automation, Leadership, Process Analysis, Cross-Functional, Master Data Management (MDM), Business Processes, Essential Skills: Techno Functional Manager Billing ProjectMust Have Technical Functional Skills10 years of experience as a Techno Functional Manager in Utility Customer Operations| Billing| CIS| or Utility Transformation programs.Strong understanding of the Meter-to-Cash lifecycle| including Customer Management| Metering| Usage Processing| Billing| Adjustments| Payments| Credit Collections| and Revenue Operations.Experience with Utility Customer Information Systems (CIS)| Billing Platforms| Meter Data Management (MDM)| and related integrations.Expertise in business process analysis| requirements gathering| solution design| testing| deployment| and production support.Strong understanding of utility billing processes| customer operations| rate implementation| usage validation| billing calculations| and revenue assurance.Experience integrating CIS with MDM| ERP| CRM| payment systems| reporting| and downstream operational systems.Knowledge of data mapping| system interfaces| data conversions|

## Description

Role Descriptions: Techno Functional Manager Billing ProjectMust Have Technical Functional Skills10 years of experience as a Techno Functional Manager in Utility Customer Operations| Billing| CIS| or Utility Transformation programs.Strong understanding of the Meter-to-Cash lifecycle| including Customer Management| Metering| Usage Processing| Billing| Adjustments| Payments| Credit Collections| and Revenue Operations.Experience with Utility Customer Information Systems (CIS)| Billing Platforms| Meter Data Management (MDM)| and related integrations.Expertise in business process analysis| requirements gathering| solution design| testing| deployment| and production support.Strong understanding of utility billing processes| customer operations| rate implementation| usage validation| billing calculations| and revenue assurance.Experience integrating CIS with MDM| ERP| CRM| payment systems| reporting| and downstream operational systems.Knowledge of data mapping| system interfaces| data
conversions| reconciliation| and billing validation processes.Experience supporting SIT| UAT| defect management| cutover planning| and post-production stabilization.Familiarity with Agile| Waterfall| or hybrid delivery methodologies.Roles ResponsibilitiesLead techno-functional activities across the billing project lifecycle| from requirements discovery through implementation and production support.Act as the primary liaison between business stakeholders| billing SMEs| product owners| technology teams| and implementation partners.Gather| analyze| and document business requirements and translate them into functional and technical solution specifications.Facilitate solution design sessions and ensure alignment between business processes| system capabilities| and project objectives.Review and validate functional designs| technical designs| system configurations| interfaces| and business process changes.Support implementation of Meter-to-Cash processes| including customer onboarding| metering|
billing| payments| adjustments| and revenue management.Coordinate testing activities including SIT| UAT| regression testing| defect triage| and business validation.Manage dependencies across customer| billing| metering| integration| reporting| and operational workstreams.Ensure data quality| reconciliation| and successful migration of customer and billing-related information.Identify project risks| issues| and mitigation plans| and drive timely resolution of critical challenges.Support cutover planning| go-live readiness| hypercare| and operational stabilization activities.Drive process improvements| automation opportunities| and operational efficiencies across customer and billing functions.Generic Managerial SkillsStrong stakeholder management and client-facing communication skills.Experience leading cross-functional teams comprising business| technology| testing| integration| and vendor resources.Excellent facilitation| presentation| documentation| and executive report