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# IT Service Center Associate II

- **Company:** American Homes 4 Rent
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $58,490.0 - $70,886.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Profiling, Desktop Computing, Networking Hardware, Tablet Computers, Computer Equipment, Information Technology
- **Published:** June 1, 2026
- **Apply:** https://www.dice.com/job-detail/d69f97b3-160c-49ce-a2fb-a48d908afc8d

## About the Role

* High School Diploma/GED required.
 * 3 years of Information Technology (IT) experience preferred.
 * Windows/macOS knowledge.
 * Ability to interact effectively at all levels.
 * Excellent communication skills, both written and verbal.
 * Strong customer, quality, and results orientation.
 * Excellent written documentation skills, including pictures and process.

## Description

The IT Service Center Associate II is responsible for supporting the enterprise desktop environment as well as providing support to various applications and services within the business. Works on resolving operations issues and tasks. Serves as an escalation point for more complex IT-related issues requiring more in-depth troubleshooting., * Provides advanced troubleshooting support to all employees for desktop hardware and software, including but not limited to, desktop computers, monitors, scanners, tablets, smartphones, televisions, and printers.

 * Provides IT support functions by building, imaging, profiling, and shipping workstation, mobile devices, and networking equipment for all employees and offices.
 * Documents procedures and resolutions for low to moderately complex issues for remediation by various IT teams.
 * Buildout and teardown of conference rooms, meeting coordination and/or training rooms.
 * Answers inbound phone calls and provides remote support and account assistance for company employees when required.
 * Coordinates with vendors and consultants in order to escalate low to moderately complex issues including printing and software concerns for all employees.


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