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# Senior Software Engineer, Builders

- **Company:** Evenup Inc
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Code Review, Software Debugging, Python (Programming Language), Software Engineering, TypeScript, Backend
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25303_798289ae9dc72fbfce3b386072a215ce

## About the Role

* 5+ years of professional software engineering experience.
 * Strong debugging and investigative skills - you're energized by a gnarly bug, not intimidated by it.
 * Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly.
 * Ability to communicate clearly and calmly under pressure - to engineers, PMs, and customer-facing teams alike.
 * Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively.
 * Experience with observability tools (logs, traces, metrics) and production debugging.
 * Ownership mentality: you follow a problem all the way to resolution, not just to the handoff.
 * Strongly product-minded: you think about the customer experience, not just the code change - and you're comfortable making product calls without a PM telling you what to do., * Experience on reliability, platform, or infrastructure teams.
 * Familiarity with Python, TypeScript, or the modern AI/ML stack.
 * Experience with customer-facing SaaS products, especially in regulated industries.
 * Background in on-call rotations, incident management, or escalation workflows.

## Description

As a Senior Software Engineer on our Builders, you'll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking. This team reports directly to the CPO and operates at the highest priority level in the company - which means you'll have the access, authority, and support to actually fix things, not just patch them.

You'll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then - critically - dig into root causes to make sure the same issue doesn't come back. This role is equal parts detective, surgeon, and architect., * Triage and resolve high-priority customer escalations across our product - diagnosing issues quickly, communicating clearly, and shipping reliable fixes.

 * Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation.
 * Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes.
 * Identify recurring patterns in escalations and drive systemic improvements - better monitoring, cleaner failure modes, improved error handling.
 * Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap.
 * Contribute to the team's tooling and processes: runbooks, observability, escalation workflows.
 * Participate in rotating on-call coverage for critical customer issues.
 * Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads.