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# VOIP Engineer Sr.

- **Company:** Mountain LTD
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $97,760
- **Contract:** Contract
- **Skills:** Microsoft Azure, VoIP, Collaborative Software, Internet Service Provider, Network Connections, Wireless Access Point, Network Switches, Wireless Application Protocol (WAP), Wireless Devices, Cisco
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/5540ba39-57ba-4e58-93c6-cc77d63c4406

## About the Role

* 1-3 years experience with VOIP/telecom support (Call Manager experience required)
 * 1-3 years experience with network and wireless equipment
 * 1-3 years experience with cabling (pulls/drops) and fiber connectivity troubleshooting
 * Experience coordinating with ISPs and supporting demarc/fiber/POTS/fax connections
 * Strong attention to detail, communication, and customer service

Preferred

 * CCNA and/or VOIP-related certification(s)

## Description

We're looking for a hands-on VOIP Engineer to support day-to-day VOIP/telecom operations and cabling/network connectivity in an onsite environment. You'll troubleshoot VOIP phones and collaboration tools, support ISP demarc/fiber/POTS lines, and partner with the network/help desk teams to resolve tickets end-to-end.
Responsibilities

 * Program, configure, and troubleshoot VOIP phones and telecom issues
 * Administer licensing and users in VOIP Call Manager
 * Support ISP handoffs/demarc and connectivity (fiber, POTS, fax lines)
 * Perform network cable pulls, install network drops, and support physical layer connectivity
 * Basic troubleshooting for network switches and fiber connections
 * Support wireless access points (WAPs) and installations
 * Troubleshoot meeting quality/bandwidth issues using tools like:
 + Microsoft Teams Admin Center
 + Azure portals
 + Network/telemetry data
 * Support conference rooms and collaboration hardware (Polycom, Cisco, ScreenBeam, or similar)
 * Work closely with network and help desk teams to resolve trouble tickets end-to-end
 * Perform other onsite support duties as needed