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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000 - $62,400
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Microsoft Office, Productivity Software, Software Deployment, Cisco WebEx, Office365, Software Troubleshooting, Break Fix, Peripherals, Computer Equipment, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/austin/07c0390b-92d8-4f93-9053-4883d217ba79

## About the Role

ServiceNow
Microsoft 365
Desktop Support
Customer Service
Technical Support
Computer Hardware
Video Conferencing
Peripheral Devices
Business Valuation
Willingness To Learn
Productivity Software
Full Stack Development
Network Troubleshooting
Business Transformation
End-User Training And Support
Troubleshooting (Problem Solving)

At least 5 years, * 5+ years of experience providing end-user technical support.

 * 5+ years supporting PC hardware and routine software installations.
 * 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.
 * 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
 * 4+ years providing white-glove executive-level technical support.
 * 4+ years supporting video conferencing solutions such as Cisco Webex.
 * Strong understanding of computer hardware, software, and troubleshooting methodologies.
 * Ability and willingness to learn and support new technologies., * 5+ years of experience creating technical knowledge articles and documentation.
 * 4+ years of experience using ServiceNow within an IT support environment.
 * 5+ years working in a multi-vendor IT support environment., The ideal candidate is a polished, customer-focused IT support professional who is comfortable working directly with end users and executives. They should have strong troubleshooting skills, a hands-on approach to desktop support, and the ability to serve as both a technical resource and mentor within the local support team.
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking an experienced Support Technician II to provide high-quality technical support in an enterprise environment. This position will focus on end-user support, hardware and software troubleshooting, Microsoft 365 technologies, video conferencing, and ServiceNow., * Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.

 * Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.
 * Troubleshoot and resolve software and hardware failures.
 * Identify and troubleshoot network-related issues affecting end-user devices.
 * Support Microsoft 365 applications, including Office 365 and Microsoft Teams.
 * Support video conferencing technologies, including Cisco Webex.
 * Provide high-touch, "white-glove" technical support for executives and other end users.
 * Deliver technical guidance and training to users.
 * Create and maintain technical processes and knowledge documentation.
 * Lead or contribute to various IT support projects.
 * Serve as a local technical resource and mentor to junior technicians.