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# Help Desk Technician

- **Company:** Franklin Fitch
- **Location:** Mundelein, IL, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Multi-Factor Authentication, Issue Tracking Systems, Windows Servers, Azure Active Directory, Microsoft SharePoint, User Administration, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/0f64b4f3-205c-4bd2-96a8-8c1eb748a5da/help-desk-technician

## About the Role

* Experience supporting Windows 10/11 desktops and Windows Server environments.
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 * Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
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 * Active Directory and Entra ID (Azure AD) user administration, including account provisioning, password resets and permissions.
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 * Troubleshooting hardware, software, connectivity and application issues.
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 * Basic IT security experience, including MFA, access controls and security best practices.
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 * Experience with ticketing systems, incident resolution and end-user support.
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 * Strong communication skills and a customer-focused approach., This would suit someone with a solid Microsoft support background who enjoys being hands-on, solving problems and taking ownership of technical issues.

## Description

I'm working with a client looking to bring on a Helpdesk Technician to support their internal IT environment, with a particular focus on Microsoft 365, Windows systems and general IT troubleshooting., We're looking for someone comfortable providing hands-on end-user support, managing user accounts and resolving day-to-day technical issues, alongside some basic security administration.