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# HVAC Truck-Based Customer Resource Coordinator - Data Center

- **Company:** Johnson Controls
- **Location:** Irving, TX, United States
- **Experience:** Experienced
- **Salary:** $55,994 - $86,008
- **Contract:** Permanent contract
- **Skills:** Business Systems, Data Centers
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a16b6025a455290a

## About the Role

* High school diploma or equivalent.
 * 2+ years of experience in service coordination, dispatching, scheduling, or service operations.
 * Strong organizational, communication, and customer service skills.
 * Ability to manage multiple priorities in a fast-paced service environment.
 * Proficiency with business systems and technology tools.
 * Ability to work full-time from the assigned office location in the Dallas/Fort Worth Metroplex, TX.
 * Ability to work on-site; this position is not eligible for remote or hybrid work.

Nice to Have

 * Associate degree.
 * Experience in HVAC, mechanical services, building automation, or controls.
 * Experience with NxGen or similar field service management systems.
 * Experience supporting equipment start-ups, commissioning, or warranty administration.
 * Experience supporting data center or other mission-critical environments.

## Description

The Customer Resource Coordinator serves as an operational hub between customers, technicians, service managers, and project teams. In this role, you will coordinate service delivery, technician scheduling, equipment start-ups, commissioning activities, and warranty administration to help ensure responsive, reliable support for critical HVAC and mechanical systems., * Receive and manage scheduled and unscheduled service requests.

 * Coordinate service delivery and dispatch technicians based on customer needs, skill requirements, and priority.
 * Communicate schedules, action plans, service updates, and follow-up actions to customers.
 * Support daily communication with field technicians and participate in daily debriefs.
 * Attend workforce planning and scheduling meetings to support labor alignment and coverage.
 * Coordinate equipment start-up, commissioning, and turnover activities for critical HVAC, controls, and mechanical systems.
 * Track progress for new equipment deployments and support the transition of installed equipment into service operations.
 * Review, monitor, and track warranty claims through resolution.
 * Validate warranty eligibility, coordinate documentation, and work with technicians, manufacturers, and customers on warranty issues.
 * Maintain accurate customer and service information in NxGen.
 * Support parts ordering, PO creation, work order management, WIP tracking, and service exception reconciliation.
 * Support time and expense reporting processes, including review and correction of unassociated labor on technician timesheets.

How You Will Do It

 * Own the outcome by staying accountable for schedules, customer updates, and accurate service records.
 * Stay close to the work by partnering daily with technicians, service managers, and customers to remove blockers quickly.
 * Use clear communication and practical problem-solving to surface issues early, resolve exceptions, and keep work moving.
 * Work as one team, balancing customer needs, field realities, and mission-critical priorities with professionalism and trust.
 * Look for opportunities to improve daily coordination, follow-up, and documentation quality.