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# Service Desk Technician - Application Support

- **Company:** Netsmart Technologies, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Peripherals, Computer Equipment
- **Published:** November 7, 2026
- **Apply:** https://diversityjobs.com/career/18862246/Service-Desk-Technician-Application-Support

## About the Role

* High school diploma or GED
 * At least 1 year of IT support experience in a professional services environment including use of a ticketing system
 * Customer focused skills to include active listening skills, ability to interpret IT related issues from the client as well as communicate resolutions/troubleshooting tasks to the client
 * Demonstrated ability to develop clear, concise and professional written communication (via work instructions or emails).
 * Thorough knowledge and troubleshooting of PC hardware and peripherals
 * Organizational skills to balance and prioritize work
 * Ability and willingness to quickly learn new skills
 * Ability to handle confidential information responsibly and exhibit sound judgment with maintaining the at confidentiality
 * Efficient and accurate typing skills to ensure quick and accurate entry of service request details

Preferred

 * Associate's or Bachelor's degree
 * MCP, ITIL, CompTIA certifications

Expectations

 * Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week)
 * The ability to frequently communicate with internal, external and executive personnel and exchange accurate information is required.

## Description

* Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
 * Escalate service requests as required.
 * Address and resolve basic incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.
 * Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
 * Demonstrate consistent and proper use of ticketing system
 * Identify and make recommendations to implement customer support best practices.
 * Effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution.