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# SUPPORT TECHNICIAN II

- **Company:** Conquest Consulting
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Desktop Environments, Microsoft Office, Productivity Software, Software Deployment, Cisco WebEx, Peripherals, Computer Equipment, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/571b7c9f-edb2-434d-bdf5-c38dcbcc3197

## About the Role

Work Authorization: Must be authorized to work in the United States., We are seeking an experienced Support Technician II with strong end-user support capabilities, executive-level customer service experience, and hands-on enterprise IT troubleshooting skills., 1. Experience providing White-Glove Executive-Level IT Support.

 2. Strong experience providing end-user technical support.
 3. Experience supporting personal computer hardware and performing routine software installations.
 4. Hands-on experience troubleshooting IT hardware, peripherals, and enterprise desktop environments.
 5. Experience supporting Microsoft productivity tools, including:
 + Microsoft Office 365
 + Microsoft Teams
 6. Experience supporting video teleconferencing solutions, including Cisco Webex.
 7. Experience creating and maintaining technical knowledge articles and documentation.
 8. Experience utilizing ServiceNow in an IT support environment.
 9. Experience working in a multi-vendor environment for IT support operations.

## Description

The ideal candidate should have experience providing white-glove IT support to executives, supporting end users, troubleshooting hardware and software issues, and working in a multi-vendor IT support environment.