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# Traffic Management Center Technician I

- **Company:** WSP
- **Location:** Knoxville, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Databases, Microsoft Office, Web Traffics
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/traffic-management-center-technician-i-knoxville-tn--6e2befee-5f48-4fe9-885b-72b5ff9e6229

## About the Role

Website Traffic, Standard Operating Procedures (SOP), Intelligent Transportation, System Operations, Incident Management, Identify Issues, Data Collection, Surveillance, Documentation, Establish Priorities, * High School diploma

 * 0-2 years of experience with a TMC type facility and/or traffic management
 * Strong oral and written communication
 * Computer/Software - including MS Office applications, spreadsheets and databases
 * Analytical and organizational skills
 * Capable of working well with co-workers and TDOT staff
 * Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
 * All candidates must successfully pass a Criminal History Background Check., The selected candidate must be authorized to work in the United States.

## Description

WSP is currently initiating the search for a Traffic Management Center Technician I

This position will work out of our Knoxville, TN office and will cover night and weekend shifts. Both full-time and part-time positions are available.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client's objectives and solves their challenges.

Your Impact

 * Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
 * Traffic Incident Management
 * Coordination of responses for roadway concerns
 * Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
 * Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
 * Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
 * Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
 * Answer phone inquiries and coordinate the Department''s response with operational partners and provide them with information on roadway conditions.
 * Respond to inquiries about TMC/ITS operations as directed by the State.
 * Inquiry responses may involve email transmittal''s, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
 * Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP''s Code of Conduct and related policies and procedures
 * Proven track record of upholding workplace safety and ability to abide by WSP''s health, safety and drug/alcohol and harassment policies