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# IT Support Specialist

- **Company:** CIPHER GROUP TECHNOLOGIES, INC.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $66,560 - $87,360
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Bash Shell, CompTIA Network+, System Configuration, IT Management, Network Troubleshooting, Microsoft Software, Network Architecture, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Scripting, ServiceNow IT Service Management, Microsoft Power Automate, Delivery Pipeline, Peripherals, Os Ticket, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-austin-tx--5967e79d-500e-4447-a89e-2145507cc324

## About the Role

Technical Support, Ecosystems, Microsoft SharePoint, Microsoft Product Family, Help Desk, Technical Support, Technical Delivery, Hardware Administration, Consulting, Telecommunications, * 3 to 5 years of hands-on technical support, help desk administration, or systems support experience.

 * Advanced proficiency in Microsoft 365 administration, SharePoint site permissions/architecture, Entra ID, and Teams.
 * Demonstrated experience selecting, deploying, or managing IT service management (ITSM) and ticketing software.
 * Proven track record managing hardware deployment pipelines and troubleshooting complex OS and networking issues.
 * Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
 * Ability to work onsite at our Austin, Texas office on scheduled days for hardware provisioning and physical IT management., * Relevant industry certifications (such as Microsoft 365 Certified: Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+).
 * Experience creating automated workflows using Microsoft Power Automate or basic scripting (PowerShell, Bash).
 * Previous experience supporting professional services, legal tech, or intellectual property consulting environments., The expected hourly pay range for this part-time role is $32.00-$42.00 per hour (scheduled for approximately 20-25 hours per week). This range represents Lumenci's good-faith estimate based on the Austin, Texas market and is intended as a general guide. An individual's actual starting wage will be determined by factors including relevant hands-on IT support experience, technical certifications (e.g., Microsoft 365, CompTIA), depth of systems administration expertise, and demonstrated problem-solving skills.

## Description

* Administer user accounts, security groups, and access permissions across Microsoft 365, Entra ID (Azure AD), and SharePoint.
 * Manage end-to-end hardware lifecycles, including configuring, imaging, deploying, and troubleshooting laptops and peripherals for local and remote employees.
 * Implement, configure, and maintain a centralized IT ticketing system to establish SLA benchmarks and incident management workflows.
 * Provide tier 2 technical troubleshooting for Windows and macOS environments, meeting room AV systems, and office network infrastructure.
 * Author clear standard operating procedures (SOPs), employee-facing troubleshooting guides, and IT onboarding/offboarding workflows.
 * Monitor endpoint compliance, enforce security best practices, and manage software license allocations.