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# Enterprise IT Support Engineer I

- **Company:** Quality Technology Services, LLC
- **Location:** Suwanee, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Systems Engineering, Microsoft Azure, Bomgar, Cisco Systems VPN Client, Common Desktop Environments, IT Management, Microsoft Office, Network Connections, TeamViewer, Microsoft InTune, Adobe, Casper Suite, Cisco, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://dejobs.org/x/x/ABE345C94C0049CAAE69C1B352D73F67/job/

## About the Role

* Associates degree or equivalent professional experience
 * Two or more years of desktop support and customer support experience
 * One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and support of peripheral devices (printers, scanners, etc.)
 * Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office 365, Adobe, Cisco products
 * Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions, * One or more years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
 * Familiarity with ServiceNow
 * Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
 * Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
 * A+ Certification

KNOWLEDGE, SKILLS AND ABILITIES

 * Excellent interpersonal skills with the ability to interface with all levels of the organization
 * Self-starter with the ability to work independently in a fast-paced team environment
 * Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

## Description

The Enterprise IT Support Engineer I will be responsible for aiding where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.

RESPONSIBILITIES, other duties may be assigned.

 * Stewarding incoming desktop support tickets through timely acknowledgement, notation, and resolution
 * Handling desktop support escalations regarding hardware, software, and networking elements
 * Providing support for both on-premises and remote employees (national and international)
 * Provide desktop support to end-users, troubleshooting issues related to Windows and MacOS devices, software, and peripheral equipment
 * Provide onsite assistance for Systems Engineers when needed
 * Deployment of end-user equipment and maintaining inventory
 * Participate in the design of new or changing systems
 * Participate in functional test planning and testing for the assigned tasks
 * Participate in process improvement and documentation for any supported systems and services
 * Stay current with changes in the technical area of expertise
 * Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
 * Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
 * Provide weekly status reports on individual projects and tasks