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# Warehouse IT Support Engineer

- **Company:** Insight Global
- **Location:** Plainfield, IN, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Automated Storage and Retrieval Systems, System Configuration, Information Technology Operations, Network Connections, Software Configuration Management, Software Engineering, Wireless Access Point, Warehouse Management Systems, Computer Equipment, Information Technology, SAP MDG
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/e3ed7319-00e8-4f34-a5a5-3e88144386b3/warehouse-it-support-engineer

## About the Role

* 6-10 years of experience in Warehouse IT Operations supporting both office IT systems and warehouse equipment IT systems
 * Hands-on experience configuring and maintaining RF devices, including integration with WMS and use of MDM tools (e.g., SOTI) to push packages and manage device settings
 * Strong troubleshooting experience with label and letter printers (calibration, software configuration, print quality)
 * Experience supporting Warehouse Management Systems (WMS), including initial troubleshooting and proper escalation
 * Proven ability to troubleshoot and repair Windows-based systems used in warehouse operations
 * Experience supporting PLC-based automation systems, including basic diagnostics and coordination with automation engineers or vendors
 * Experience supporting network connectivity for warehouse devices (wireless access points, mobile terminals, mobile carts)
 * Familiarity with asset management systems for receiving, inventorying, and deploying new hardware
 * Must be able to work in a warehouse floor environment (climbing, kneeling, crawling, reaching, standing, walking, pushing/pulling occasionally to frequently) and lift up to 50 lbs

## Description

This role is 5 days onsite at the warehouse, primarily working first shift, with a 1-week rotation per month to night shift (2:30pm - 11pm EST) to support 24/7 warehouse operations. The engineer sits on the ground floor of warehouse IT operations, providing hands-on technical support across both office and warehouse environments. They will be the go-to resource for end users, responding to issues face-to-face, over the phone, and through escalated helpdesk tickets. A typical day involves a mix of troubleshooting, preventive maintenance, project support, and on-site response during automation failures or system outages to minimize operational downtime. The environment is fast-paced, so flexibility and the ability to shift priorities quickly is key., * Provide technical support for warehouse operations including automation systems, PLCs, barcode scanners, handheld devices, RF devices, industrial PCs, and back-office computer equipment

 * Diagnose and resolve hardware and software issues related to warehouse IT infrastructure, including back-office systems and workstations
 * Configure, maintain, and deploy RF devices and label/letter printers
 * Monitor and support network connectivity for warehouse devices
 * Perform installations, upgrades, and maintenance of warehouse IT equipment including label printers, RF devices, and conveyor control systems
 * Receive, inventory, and deploy new hardware using asset management systems
 * Support IT-related components of warehouse automation projects including system rollouts, audits, and process improvements
 * Clean and secure devices from malware and ensure compliance with IT security policies
 * Document solutions and contribute to the support knowledge base
 * Manage tickets and track resolution through the Help Desk system