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# Desktop Support Analyst

- **Company:** Aptino, Inc.
- **Location:** Swampscott, MA, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Business Software, Cloud Computing, Networking Hardware, Microsoft Office, Windows Search, Proprietary Software, Web Services, Peripherals, Information Technology, Laptops, Network Server, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/e8199b20-f8ba-44e6-bc74-69b833495167

## About the Role

* 3+ years of hands-on experience in Desktop Support or IT End-User Support.
 * Strong experience with Microsoft Windows desktop environments (Windows 7/10).
 * Basic knowledge of Active Directory and Group Policy.
 * Experience supporting corporate Windows and iOS devices.
 * Software installation, configuration, and troubleshooting experience.
 * Strong troubleshooting skills for desktops, laptops, and peripheral devices.
 * Good understanding of IT infrastructure, networking, servers, and cloud components.

Preferred Skills:

 * Strong verbal and written communication skills.
 * Good time management, organization, and multitasking abilities.
 * Experience with client interaction, incident escalation, and stakeholder coordination.
 * Ability to work independently and collaboratively with multiple technical teams.

## Description

We are looking for a Desktop Support Analyst to provide technical assistance and maintain corporate desktop, laptop, and mobile device environments. The ideal candidate should have hands-on Windows support experience, basic knowledge of Active Directory and Group Policy, and strong troubleshooting skills., * Provide technical support for desktops, laptops, corporate iOS devices, printers, and other peripherals.

 * Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 7 and Windows 10.
 * Support basic Active Directory administration, including user accounts, access permissions, and Group Policy (GPO).
 * Install and maintain Microsoft Office, third-party software, business applications, and enterprise tools.
 * Diagnose and resolve hardware, software, connectivity, and device-related issues.
 * Coordinate with network, infrastructure, application, and other IT teams to resolve incidents and implement change requests.
 * Manage support tickets, document troubleshooting activities, and ensure timely issue resolution.
 * Maintain a working understanding of servers, network devices, application/web services, cloud components, and IT infrastructure.