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# Senior Lab IT Support Engineer

- **Company:** Galaxy i Technologies, Inc
- **Location:** Trappe, PA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Testing (Software), Microsoft Excel, Active Directory, Agile Methodology, Backup Devices, Cyber Security, Computer Maintenance, Identity and Access Management, Issue Tracking Systems, IP Addressing, Subnetting, OSI Models, Networking Basics, Software Engineering, Data Streaming, User Environment Management, In-Plane Switching (IPS), Firewalls (Computer Science), GXP, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/5a6fa4af-0cdf-4483-babb-6f652b0db965

## About the Role

* Computer troubleshooting (hardware, OS, lab instruments, connectivity issues)
 * End User Computing / Desktop Support (Break/Fix)
 * Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls)
 * Active Directory
 * Computer security
 * Validated systems (GxP) exposure
 * Data backup implementation for lab equipment
 * ServiceNow or similar ticketing systems
 * Software testing & validation skills
 * AGILE ways of working
 1. Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows
 2. End User Computing/Desktop Support (Break/Fix ~80% workload)
 3. Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)
 4. Active Directory
 5. Experience with validated systems (GxP) and documentation

Good-to-Have 1. Microsoft Excel proficiency

 2. Project support experience
 3. * Background in computer securityc

1 * Maintain and support global computer infrastructure (~8000 PCs)
2 * Image, onboard, and secure new computers and hardware
3 * Troubleshoot scientific instrument data flows and software issues
4 * Support scientists with incident management, user coaching, and access management
5 * Implement validated data backup solutions for laboratory analytical instruments
6 * Perform software testing and validation, technical documentation, and environment checks
7 * Provide D2D operations support and project-based contributions
8 * Collaborate using AGILE methods
9 * Work with ServiceNow for ticketing and workflow tracking