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# Director, ERP and General Business Systems

- **Company:** Baystate Health
- **Location:** Springfield, MA, United States
- **Experience:** Expert
- **Salary:** $191,651 - $260,561
- **Contract:** Permanent contract
- **Skills:** Business Systems, Cyber Security, Data Governance, Identity and Access Management, Systems Integration, Enterprise Software Applications, Cloud Platform System, Information Technology, Workday
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=500d10b344bf9cdf

## About the Role

* Bachelor's degree
 * 10+ years of progressive experience in enterprise applications, ERP systems, information technology, finance or supply chain technology, or related functions.
 * At least 5 years of leadership experience with responsibility for complex enterprise platforms, teams, or transformation initiatives.

 * Master's degree in information technology, business administration, finance, healthcare administration, or a related field, preferred
 * Experience leading Workday, Lawson, or comparable ERP platforms within a complex health system or large multi-entity organization.
 * Demonstrated experience with ERP strategy, finance, procurement, supply chain, integrations, major implementations or upgrades, vendor management, and enterprise business-process transformation.

Education:

Bachelors Degree (Required)

Certifications:

Project Management Professional (PMP) - Other

## Description

RESPONSIBILITIES: The Director will lead the ERP strategy and roadmap, oversee major implementations and modernization initiatives, and partner with executive and operational leaders to ensure technology investments deliver meaningful business value.

 * Lead Enterprise ERP Strategy: Establish and execute a multi-year ERP roadmap aligned with organizational priorities, business transformation, and technology standards.
 * Drive Platform Modernization: Oversee implementations, upgrades, integrations, enhancements, and lifecycle decisions across the ERP portfolio.
 * Partner Across the Organization: Collaborate with Finance, Supply Chain, Procurement, Human Resources, and operational leaders to translate business needs into scalable technology solutions.
 * Strengthen Governance: Promote enterprise standards, delivered functionality, process consistency, and reduced customization to improve long-term platform sustainability.
 * Oversee Service Delivery: Establish performance expectations, support models, service standards, escalation pathways, and key performance indicators.
 * Manage Resources and Investments: Provide financial stewardship, resource planning, vendor oversight, licensing visibility, and investment recommendations.
 * Lead and Develop Talent: Recruit, coach, and develop a high-performing ERP team while fostering accountability, collaboration, and continuous improvement.
 * Advance Change and Adoption: Ensure major technology changes include effective communication, training, readiness, and ongoing support.
 * Manage Risk and Compliance: Ensure ERP solutions align with enterprise architecture, cybersecurity, data governance, access management, and applicable regulatory requirements.