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# Wholesale Support Analyst

- **Company:** GDH Consulting
- **Location:** Overland Park, KS, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000 - $62,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Business Systems, Ethernet, Microsoft Office, Network Service, Salesforce.Com
- **Published:** November 7, 2026
- **Apply:** https://gdhinc.com/jobs/business-operations-analyst-113906/

## About the Role

* At least two years of experience in telecommunications, sales operations, sales support, or customer support.
 * Experience working in a CRM system; Salesforce experience is preferred.
 * Proficiency with Microsoft Office, particularly Microsoft Excel.
 * Strong written and verbal communication skills.
 * Relevant education, training, certifications, or equivalent practical experience.
 * Valid driver's license.
 * Experience supporting RFP responses is preferred.
 * Experience supporting a sales team in a carrier or wholesale telecommunications environment is preferred.
 * Familiarity with carrier network services such as Ethernet, dedicated internet access (DIA), and wavelength is preferred.
 * Ability to manage multiple priorities, meet deadlines, respond promptly, collaborate effectively, and work with minimal direction.

## Description

The Wholesale Support Analyst provides customer-facing operational and deal support for a Carrier Sales team in a fast-moving telecommunications environment. This role coordinates requests for proposal (RFPs), maintains customer relationship management (CRM) data, supports reporting, and helps manage customer follow-up. The position serves as a shared resource for account managers, improving sales efficiency, responsiveness, and customer experience from RFP through handoff to Solutions Project Management. The ideal candidate is organized, detail-oriented, responsive, and comfortable managing multiple priorities., * Coordinate RFP responses by tracking incoming requests, organizing requirements, researching information, and collaborating with account managers and internal teams to deliver accurate responses on time.

 * Create and maintain opportunities, account records, and pipeline information in Salesforce or another CRM system.
 * Support account managers by responding to customer requests and following up on open items when needed.
 * Prepare customer metrics, reports, and materials for account reviews.
 * Build trusted working relationships with carrier customers and internal stakeholders.
 * Confirm deal details and documentation are complete and accurate before handoff to Solutions Project Management.
 * Research questions and independently identify solutions related to telecommunications products, customer needs, and business systems.
 * Coordinate multiple requests, priorities, and deadlines while maintaining accurate and complete work.
 * Communicate clearly and professionally with customers, account managers, and internal teams.
 * Provide administrative and operational support that enables account managers to focus on sales activities.