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# Senior AI CX Solutions Architect

- **Company:** Zendesk
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Zendesk
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25304_7d3d09f3e1404fd93171aeeefd0dc610

## About the Role

Ideal candidates bring 5+ years in SaaS presales, strong AI literacy, and the ability to translate complex tech into business value. Occasional travel applies; hybrid in-office schedule with on-site collaboration.

## Description

Zendesk in San Francisco, CA seeks a Senior Solutions Consultant to drive AI-powered CX/ES initiatives. You will partner with Sales, Product, Engineering and Customer Success to architect scalable solutions leveraging Zendesk APIs and cloud platforms.