> Markdown version of [/jobs/ext/4625311-sdp-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/4625311-sdp-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SDP Technical Support Specialist - **Company:** Innovative Systems - **Location:** Mitchell, SD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), HTML, Microsoft Windows, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Middleware, Hypertext Transfer Protocols (HTTP), Web Servers, IPTV, Network Administration, Software Engineering, Systems Integration, TCP/IP, Wireshark, Extensible Markup Language (XML), Network Routing, File Transfer Protocol (FTP), Computer Network Operations, Information Technology, Data Analytics - **Published:** November 7, 2026 - **Apply:** https://www.careerbuilder.com/job-details/sdp-technical-support-specialist-mitchell-sd--23e367b8-1ace-4eba-a001-98b3a716ea0b ## About the Role Technical Support, Technical Support, Problem Solving Skills, Service Delivery, Broadband, Network Administration/Management, Identify Issues, Systems Maintenance, Documentation, Hardware-Software Integration, * Experience supporting Windows operating systems and web servers (familiarity with Linux is a plus) * Working knowledge of core internet and application protocols such as TCP/IP, DNS, DHCP, FTP, SSH, HTTP/HTTPS, XML, and HTML * A methodical approach to troubleshooting, with the ability to manage priorities and follow issues through to resolution * Strong written and verbal communication skills, including clear technical documentation * Comfort working independently while collaborating effectively with customers, vendors, and internal teams * Three or more years of experience in technical support, network operations, systems administration, telecommunications, or a related field Preferred (Not Required) * Experience with Wireshark, network routing and switching, or server-application troubleshooting * Familiarity with broadband access platforms and service-provider equipment such as Calix, Adtran, Nokia, Zhone, Tarana, or Plume * Experience with voice telephony, PBX or telephone switching, SIP technologies, or IPTV middleware * Relevant education or experience in telecommunications, network administration, broadband, wireless, information technology, computer science, software development, or data analytics * Don't worry if you don't have experience in every area listed above - we'll help you build the skills you need. What matters most is your ability to troubleshoot methodically, communicate clearly, and keep learning as the technology evolves. ## Description Innovative Systems is looking for an SDP Technical Support Specialist to help broadband service providers get the most out of our Service Delivery Platform (SDP). You'll be a key point of contact for installation, configuration, plant tracking, automated provisioning, and troubleshooting across the network elements that deliver broadband, voice, video, and related services-working closely with customers, third-party vendors, and internal teams to resolve issues and keep implementations moving. This role reports to the Director, SDP and V/V Support. This is a full-time role with occasional travel for client visits, implementations, and training. A Day in the Life One day you might be walking a client through installation and configuration questions; the next you're troubleshooting a provisioning issue, training an end user over a live-streaming session, or coordinating with a third-party vendor on an equipment integration. When things slow down on the ticket side, you'll help monitor the health of client environments, document a tricky fix, or lend a hand on the next phase of an implementation. No two days look quite the same. What You'll Do * Help broadband service providers install, configure, provision, and maintain Innovative Systems SDP applications * Diagnose and resolve software, hardware, and integration issues, documenting your work clearly along the way * Deliver end-user training and ongoing support by phone, live-streaming tools, and other channels * Coordinate customer implementations and technical projects, keeping requirements, timelines, dependencies, and next steps aligned across clients, vendors, and internal teams * Monitor SDP/IMS application environments, troubleshoot service interruptions, and help maintain automated provisioning workflows * Keep clients and colleagues informed with clear updates on issue status, technical findings, resolutions, risks, and next steps * Travel to client sites as needed for implementation, training, or support activities