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# ServiceNow Technical Architect

- **Company:** Artech
- **Location:** Jacksonville, FL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $124,800.0 - $149,760.0
- **Contract:** Temporary contract
- **Skills:** Computer-Aided Design, Artificial Intelligence, Configuration Management Databases, Cyber Security, Software Engineering, Multithreading, Technical Debt, Agentic-AI, Togaf, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/b17cc1ec-6e49-44d0-8b90-d5a6e9ba349d/servicenow-technical-architect

## About the Role

* Core ServiceNow Platform
 * CMDB
 * CSDM
 * Application Development Patterns
 * Integration Capabilities
 * Security Model
 * Instance Lifecycle Management

Architectural Knowledge

 * Solution Design Principles
 * Governance Frameworks
 * Technical Debt Remediation
 * Enterprise Architecture Concepts (e.g., TOGAF)

Workflow & Product Knowledge

 * ITSM (Mandatory)
 * ITOM
 * CSM
 * HRSD
 * SecOps

Required Certifications

 * Certified System Administrator (CSA)
 * Certified Application Developer (CAD)
 * Certified Implementation Specialist (CIS - at least one)

Preferred Certifications

 * ArchX - Advanced Architecture
 * Certified Technical Architect (CTA - in pursuit or completed)
 * Now Assist Essentials
 * Now Assist Executive Micro-Certification
 * Agentic AI Executive Micro-Certification

## Description

The Architect (ARCH) will provide architectural leadership for the ServiceNow platform by designing scalable, secure, and high-performing solutions. The role involves working closely with customer stakeholders, guiding platform strategy, maintaining platform health, and supporting AI-enabled ServiceNow capabilities while aligning technical decisions with business objectives.

Key ResponsibilitiesTechnical Architecture

 * Design scalable, secure, and high-performing ServiceNow platform architectures.
 * Translate business objectives into sound architectural decisions.

Stakeholder Influence

 * Build and sustain trusted relationships across all organizational levels, from working teams to the C-suite.
 * Influence outcomes through credibility and strong stakeholder relationships.

Effective Communication

 * Communicate complex architectural decisions, risks, and platform direction effectively to technical and executive audiences.

Problem Solving

 * Diagnose complex, multi-threaded technical problems.
 * Evaluate solution options and develop scalable resolution approaches.

Business & Industry Acumen

 * Understand customer industry context, business model, and strategic priorities.
 * Connect platform decisions to desired business outcomes.

Platform & Product Roadmapping

 * Develop and maintain a ServiceNow platform and product roadmap.
 * Translate customer business objectives into a sequenced platform adoption plan.

Architectural Advisory

 * Translate customer business objectives into a coherent platform strategy.
 * Guide customers in:
 + Platform roadmap development
 + Workflow adoption sequencing
 + Solution design reviews

Platform Health & Governance

 * Lead technical governance discussions.
 * Establish governance frameworks to maintain platform health.
 * Interpret platform health reports.
 * Recommend remediation plans for:
 + Sustainability
 + Performance
 + Security
 + Upgradeability

Risk Management

 * Identify, assess, and track architectural, technical, and platform risks.
 * Advise customers on mitigation strategies before risks become incidents.

Customer Engagement

 * Build relationships with customer stakeholders from technical teams through senior leadership.
 * Facilitate:
 + Architectural reviews
 + Executive discussions
 + Customer workshops

Technical Expertise

 * Demonstrate ServiceNow platform capabilities.
 * Guide customers through ServiceNow functionality.
 * Maintain deep expertise in core ServiceNow areas while retaining broad platform knowledge.

Strategic & Conceptual AI Expertise

 * Guide customers in adopting AI capabilities on the ServiceNow platform.
 * Align AI capabilities with broader organizational AI strategy and business outcomes