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# Endpoint Computer Refresh Analyst

- **Company:** Insight Global
- **Location:** Columbus, OH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Configuration Management Databases, Configuration Management, System Configuration, Desktop Computing, Information Technology Operations, System Center Configuration Manager, Network Connections, Tablet Computers, Peripherals, Microsoft InTune, Deployment Automation, Laptops
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/7caab776-eaf2-406c-8199-cc41eb59d67c/endpoint-computer-refresh-analyst

## About the Role

* Hands-on experience in desktop support, endpoint support, IT deployment, PC refresh, or deskside support.
 * Experience installing, imaging, configuring, and deploying Windows laptops and desktops.
 * Working knowledge of Microsoft Intune.
 * Experience with Microsoft SCCM / MECM / Configuration Manager or comparable enterprise endpoint deployment tools.
 * Experience troubleshooting Windows endpoints, applications, peripherals, user profiles, and connectivity issues.
 * Comfortable performing hands-on workstation swaps and desk-side deployments.
 * Strong end-user communication and customer service skills.
 * Experience maintaining accurate equipment or asset records.
 * Ability to manage multiple device deployments while following standardized processes and documentation.

## Description

COTA is seeking a hands-on Endpoint Computer Refresh Analyst to support its enterprise hardware refresh program. This individual will be responsible for preparing, configuring, deploying, and validating laptops, desktops, tablets, and mobile devices while providing a smooth transition experience for end users.

This is an ideal opportunity for an IT professional with strong desktop support, hardware deployment, Microsoft Intune, SCCM/MECM, Windows endpoint, asset management, and end-user support experience.

The Analyst will work closely with Desktop Engineering, Service Desk, IT Asset Management, and other IT teams throughout the endpoint lifecycle., * Coordinate the full lifecycle of endpoint refreshes, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.

 * Configure Windows laptops and desktops using standard Microsoft Intune and SCCM/MECM processes.
 * Apply endpoint security policies, compliance requirements, applications, and configuration profiles.
 * Prepare equipment for end users, including peripherals, user profiles, software, and network connectivity.
 * Perform scheduled workstation deployments, hardware swaps, and desk-side refreshes across COTA locations.
 * Troubleshoot hardware, software, login, connectivity, peripheral, and post-migration issues.
 * Support iOS and Android device refreshes, including enrollment, configuration, and validation.
 * Partner with IT Asset Management to track inventory, device assignment, refresh eligibility, and replacement cycles.
 * Maintain accurate CMDB and ITSM records, including serial numbers, assignments, hardware lifecycle status, and disposal information.
 * Serve as a primary point of contact for employees receiving new equipment.
 * Provide users with clear instructions and hands-on support throughout the device transition.
 * Ensure refreshed endpoints meet organizational security and configuration standards before deployment.
 * Coordinate with Desktop Engineering, Service Desk, IT Operations, and Asset Management to resolve deployment issues.