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# Staff Software Engineer, Builders

- **Company:** Evenup Inc
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $212,500 - $287,500
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Code Review, Reliability Engineering, Runbook, Software Engineering, Drift Detection
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25304_70be8d9f53dc3d763a91bde78f5875c5

## About the Role

* 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent
 * Exceptional diagnostic and systems-thinking skills - you can hold the complexity of a multi-service architecture in your head and find the failure point others miss
 * Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure
 * Experience driving improvements across team boundaries - you influence without authority and get other teams to own their part of the fix
 * Strong communication skills with engineers, product leaders, and non-technical stakeholders
 * A bias toward permanent fixes over repeated patches - you've built things that made whole categories of problems go away
 * Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones
 * Experience at a high-growth SaaS company navigating rapid product evolution, * Experience building or leading reliability engineering, SRE, or platform functions at a growing company
 * Deep familiarity with AI/ML product systems and the failure modes they introduce (data quality, model drift, pipeline failures, etc.)
 * Experience working in regulated industries or with enterprise customers who have high SLA expectations
 * Prior background in incident command or escalation management frameworks

## Description

As a Staff Engineer on our Builders, you'll be the technical anchor of a team that handles EvenUp's highest-priority customer issues - reporting directly into the CPO's org. You'll lead the most complex investigations, drive architectural improvements that eliminate entire classes of problems, and serve as a technical bridge between the Builders and the rest of engineering.

This role is not about being the best firefighter - it's about making sure we need fewer firefighters over time. You'll set the technical direction for how EvenUp handles escalations at scale: the tooling, the patterns, the standards. And when the hardest problems land, you'll be the one who digs in.

The squad operates without a dedicated PM. That's intentional - we want engineers who think like product owners. As the most senior IC on the team, you'll set the bar for what that looks like: understanding customer needs deeply, making principled decisions about what to build and what to defer, and influencing the product roadmap based on what you're seeing in escalations.

What You'll Do

 * Lead technical resolution of the most complex, multi-system escalations - the ones that require deep cross-functional understanding and careful architectural thinking
 * Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root
 * Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards
 * Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments
 * Serve as a technical advisor and force multiplier for other engineers on the squad - reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle
 * Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation
 * Act as a product thinker for the squad - synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support
 * Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table