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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # technical Staff Technical Support Engineer - **Company:** Fortinet Inc. - **Location:** Sunnyvale, United States - **Salary:** $110,000.0 - $134,000.0 - **Contract:** Permanent contract - **Skills:** Proxmox, Secure Shell (SSH), Java (Programming Language), JavaScript (Programming Language), Microsoft Windows, Amazon Web Services, Microsoft Azure, Bash Shell, C++ (Programming Language), Ubuntu (Operating System), Cloud Computing, Information Systems, Data Infrastructure, Linux, Domain Name System (DNS), Elasticsearch, VMware ESX Servers, HTTP Secure, Hyper-V, Hypervisor, Issue Tracking Systems, Intrusion Detection Systems, OSI Models, Python (Programming Language), Kernel-Based Virtual Machine, Network Security, Lightweight Directory Access Protocols (LDAP), Simple Mail Transfer Protocols, Windows Servers, Windows PowerShell, Red Hat Enterprise Linux, Remote Access Technology, Security Information and Event Management, Simple Network Management Protocols, Software Engineering, Transmission Control Protocol (TCP), Telnet, Virtual Network Computing, Virtualization Technology, VMware VSphere, Windows Management Instrumentation, Xen Servers, Scripting, Remote Desktop Protocol (RDP), Transport Layer Security, Google Cloud, SUSE Linux, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Network Support, Fortinet, Vertica, Nutanix, Vmware - **Published:** June 1, 2026 - **Apply:** https://www.dice.com/job-detail/340fab39-b2a7-453d-a96d-c90d2d768b18 ## About the Role * Strong background with Enterprise-level experience for Linux and Windows administration + Installation, configure, patching, upgrading and maintenance for enterprise o RHEL, Ubuntu, Rocky (preferred), SUSE o Windows Server 2016 - 2025 + Enterprise level experience with virtualization technologies o Hypervisors: Proxmox, KVM, Nutanix, Xen, VMware (vSphere, Esxi), Hyper-V + Knowledge about infrastructure optimization and capacity planning is a plus * Strong understanding of: OSI layers (1-7), TCP/IP Networking, Routing and switching Fundamentals, Firewalls, VPN technologies * Network Security concepts: IDS/IPS Systems * Practical applied knowledge of different communication and system protocols: + ssh, telnet, ldap(s), http(s), ssl/tls, smtp, snmp, vnc, rdp, dns, wmi, omi, * Practical experience with Data platform technologies: + Elasticsearch: install, configure, maintain + Clickhouse: install, configure, maintain * Ability to understand basic scripting and coding is a plus + Bash, Python (2.7 - 3.14), Expect, JavaScript, PowerShell + C++, Java * Strong knowledge of SIEM along with Security and Compliance practices and protocols. * Knowledge of security vulnerabilities and how to mitigate known vulnerabilities * Knowledge and understanding of cloud-based deployments/infrastructure + AWS, Azure, Google Cloud Platform o Along with Cloud networking, security, hybrid deployments * Strong Troubleshooting and analytical skills * Strong documentation discipline * Effective time management and prioritization discipline * Excellent written and verbal communication skills * Ability to de-escalate and perform under pressure during client outages and incidents * Ability to work both independently and collaboratively * Ability to be on-site 5 days a week for a block of 6 hours. Work Experience * At least 6 - 8 years of relevant industry experience * At least 3 - 4 years of network support experience (NOC, SOC, support) * 1 year of Software Development is a plus * Experience in 24x7 operation support environments * Experience supported regulated or HA environments preferred, Bachelor's degree in Computer Science or Information Systems with a concentration in Information Technology or equivalent enterprise experience ## Description The Fortinet Team is seeking a highly technical Staff Technical Support Engineer for FortiSIEM team. A FortiSIEM Technical Support Engineer is responsible for providing advanced technical support by troubleshooting and resolving problems for enterprise customers on the FortiSIEM platform. This role directly supports mission-critical customer environments and requires strong expertise in Linux, Windows, networking, virtualization, security technologies within enterprise infrastructure operations., Customer Support and Case Management * Providing technical support for FortiSIEM customers through voice calls, email, and support ticket system * Manage support cases through full lifecycle ownership: + Troubleshooting + Collect and analyze configuration, deployment, client infrastructure/topology, and FortiSIEM Logs + Reproduction of customer environment using in-house lab equipment + Providing solutions through collected detail and analysis + Ability to perform live troubleshooting with customers on production environments * Ensure customer expectations are set, and constantly managed and met * High level ability to judge when escalations to senior Support engineers are necessary * Able to take weekend on-call issues (P1) when scheduled to do so * Identity, Investigate, and document, product and interoperability, issues. * Write knowledgebase articles ## Related Videos - [Chat App Leak, Tesla’s Blurry Dashcam, and Meta Currency Beats Bitcoin - Keith Cirkel](https://www.wearedevelopers.com/videos/1857-chat-app-leak-tesla-s-blurry-dashcam-and-meta-currency-beats-bitcoin-keith-cirkel) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)