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# IT Inside Sales Support Specialist

- **Company:** Tusker Corporation
- **Location:** Buffalo Grove, IL, United States
- **Experience:** Experienced
- **Salary:** $48,000 - $60,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Microsoft Office, Software Systems
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bfceba22db453c35

## About the Role

Organization, Problem-solving and Judgement

 * Solve problems, stay organized, meet deadlines, and take initiative on projects.
 * Interpret instructions presented in written, verbal, diagram, or schedule form.
 * Make sound, accurate business decisions with little or no supervision.

Numerical Skills

 * Calculate discounts, interest, commissions, proportions, and percentages

Computer Skills

 * Demonstrate basic computer skills and experience using Microsoft Word, Excel, and Outlook.
 * Knowledge of Sage200, MS Office Suite, ConnectWise, and D-Tools is a plus., * Associate's degree or 2-3 years of related experience.

## Description

Sales and Solution Support

 * Perform basic sales and project management tasks.
 * Research and evaluate solution options as needed.
 * Confirm that product specifications meet customer requirements.

Pricing, Quotes and Vendor Programs

 * Maintain current pricing information.
 * Prepare quotes from engineering designs using current, competitive costs and appropriate margins. Account for all potential project costs and follow established processes.
 * Leverage deal registration and promotional pricing programs, along with vendor relationships, to secure additional discounts.
 * Register opportunities with appropriate vendors, including HP, HPE, and Dell.

Project and Order Administration

 * Accurately enter data into multiple software systems and create and maintain project records in the CRM database.
 * Process orders by confirming that all required pre-project paperwork and tasks are complete, accurately entering line items into accounting software, and organizing and conducting pre-project team meetings.
 * Track orders and run regular open-order reports. Coordinate with purchasing to ensure products arrive within project deadlines.
 * Work with accounting to ensure completed projects are billed promptly.
 * Create and process change orders and return requests.

Customer Service and Account Management

 * Maintain accurate customer account records and monitor customer inventories.
 * Respond promptly to customer inquiries about products and services and follow up as needed.

Communication and Team Coordination

 * Communicate effectively with coworkers, vendors, and clients by phone, email, and in person each day.
 * Organize onsite and Teams meetings.
 * Provide backup coverage when coworkers are out of the office.
 * Maintain a working knowledge of current IT technology and common practices to answer basic questions and recommend straightforward product solutions.
 * Participate in product training as time permits.
 * Meet departmental performance standards, goals, and objectives.