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# Technical Support

- **Company:** Safe Haven
- **Location:** Kansas City, MO, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Cloud Computing, Web Applications, Wi-Fi Technology
- **Published:** November 7, 2026
- **Apply:** https://www.careerjet.com/job/us07b7074665e7f48619f2ce520a27e507/eaa

## About the Role

* Customer Service: Strong people skills with successful and proven Customer Service experience.
 * Interpersonal Skills: Possess a positive, likeable, and patient personality with others.
 * Collaboration: Ability to work well both individually and within small teams.
 * Problem Solving: Ability to follow instructions closely and think constructively for troubleshooting.

What Safe Haven requires in a candidate:

 * Platform Experience: Minimum of 1-year experience with the Alarm.com interface.
 * Technical Proficiency: Proficient with cloud-based technology and/or security equipment.
 * Work Ethic: Ability to work in a fast-paced environment with a heavy workload and deadlines.

## Description

Safe Haven Security is hiring a Technical Support Associate (TSA) to fulfill customer technical support needs for installed ADT systems. This role focuses on utilizing time management to optimize workflows, maintain deadlines, and coordinate within a team environment.
In this role you will:

 * Provide technical support to customers and internal field staff over the phone.
 * Troubleshoot technical issues step-by-step to guide homeowners to a clear resolution.
 * Resolve trouble conditions related to Alarm.com, security equipment, and phone app/website interfaces.
 * Fix connectivity issues for Wi-Fi enabled cameras and other equipment issues.
 * Track daily progress using web-based tools like SecurityTrax, Alarm.com Partner Portal, Microsoft Teams, and Outlook.
 * Submit regular reports detailing finished work, outstanding tasks, and daily progress.