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# End User Support Specialist

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Mason, OH, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Business Process Management, Inventory Management Software, User Environment Management, Microsoft Windows CE, Scripting, Tablet Computers, Peripherals, Computer Equipment, Deployment Automation, Wireless Technologies
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/0635ca69-f87a-47ac-bfd3-a55e5d7a4fbd/end-user-support-specialist

## About the Role

The ideal candidate has a strong background in Windows operating systems, desktop engineering, imaging, scripting, enterprise security, and troubleshooting, along with the ability to work independently and support users at all organizational levels., * Bachelor's or Associate's degree in a technology-related field, or equivalent professional experience.
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 * Minimum of 5 years of progressively advanced technical experience.
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 * In-depth knowledge of Windows operating systems, including Windows 7, 8, and 10.
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 * In-depth knowledge of Microsoft Office applications across multiple versions.
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 * Experience with operating system imaging, scripting, and automated deployment solutions.
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 * Experience managing enterprise desktop and server antivirus environments.
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 * Working knowledge of enterprise command, control, and inventory management systems.
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 * Intermediate understanding of networking, wireless technologies, and mobile devices, including Android, Apple, Windows CE, and tablets., * Ability to work independently with minimal supervision.
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 * Strong verbal and written communication skills, both in person and over the phone.
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 * Excellent troubleshooting, analytical, and problem-solving abilities.
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 * Strong customer service and relationship-building skills.
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 * Ability to take initiative and manage multiple priorities simultaneously.
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 * Strong organizational and documentation skills.
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 * Ability to work effectively under pressure in a fast-paced environment.
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 * Comfortable interacting with employees and stakeholders at all organizational levels.
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## Description

We are seeking an experienced End User Computing (EUC) Engineer to provide advanced technical support and engineering services for enterprise hardware, software, and end-user environments. This role will serve as a third-level escalation resource for complex technical issues, support enterprise-wide projects, and help identify and implement solutions that improve system performance, security, and operational efficiency., n
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 * Provide advanced engineering support for enterprise hardware, software, and end-user computing environments.
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 * Serve as a third-level escalation resource for complex issues originating from the service desk and assist other engineering team members with escalations.
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 * Test, troubleshoot, and evaluate computer hardware, software, and peripherals for ongoing support needs and project initiatives.
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 * Identify, investigate, and resolve issues impacting end-user computing.
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 * Recommend hardware and software upgrades to improve performance, functionality, and efficiency.
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 * Analyze organizational computing needs in support of projects and technology lifecycle initiatives.
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 * Manage enterprise desktop and server antivirus consoles and support desktop security practices.
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 * Analyze and document business processes, identify areas for improvement, and develop solutions to enhance operational efficiency.
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 * Utilize scripting and scripting languages to automate processes and develop technical solutions.
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 * Manage operating system imaging and develop scripts to support automated deployment solutions.
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 * Create technical documentation and provide training and guidance to service desk personnel.
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 * Support enterprise command, control, and inventory management systems.
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 * Provide technical support for enterprise printing, networking, wireless, and mobile device environments.
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 * Coordinate project activities and ensure appropriate documentation throughout all project phases.
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 * Manage workflows driven by both project initiatives and service tickets.
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 * Communicate regularly with business partners and end users, providing support to employees at all levels, including senior executives.
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 * Build and maintain strong working relationships with internal business partners and customers.
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