> Markdown version of [/jobs/ext/4626781-ehr-integration-specialist](https://www.wearedevelopers.com/jobs/ext/4626781-ehr-integration-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EHR Integration Specialist - **Company:** RELX Group plc - **Location:** Baltimore, MD, United States - **Salary:** $78,800 - $131,300 - **Contract:** Permanent contract - **Skills:** Cerner, Microsoft Word, Microsoft Excel, Active Directory Federation Services, Artificial Intelligence, Confluence, JIRA, Health Informatics, Client/Server Application Language (C/AL), Software as a Service, System Configuration, Microsoft Project, Microsoft Visio, OAuth, Oracle (Applications), Security Assertion Markup Language (SAML), Single Sign-On, Systems Integration, Fast Healthcare Interoperability Resources, Electronic Medical Records, Health Level Seven International, Allscripts - **Published:** November 7, 2026 - **Apply:** https://www.careerbuilder.com/job-details/ehr-integration-specialist-baltimore-md--8599fd4c-e8f4-42dc-bb1e-13fd08a5d877 ## About the Role Medical Record System, Medical Record System, Customer Experience, Nursing, Team Player, Software as a Service (SaaS), Systems Administration/Management, Customer Satisfaction, Customer Retention/Renewal, Business Model, * Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS * Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies * Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio * Ability to juggle multiple priorities and meet deadlines * Bachelor's degree (BS/BA) or equivalent experience Preferred * Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts * Healthcare IT implementation support and project management experience * Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience Why You'll Love It You'll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care. ## Description EHR Integration Specialist, Customer Success (Clinical Solutions) Where your technical expertise meets real clinical impact. Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier's Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR. About Our Team We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You'll work alongside collaborative colleagues who care about outcomes for clinicians and patients. About the Role You're a self-starter who knows SaaS and integration workflows inside and out. In this role, you'll be the bridge between Elsevier's internal processes and the customers we serve. You'll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer's experience gets better. This is a high-visibility role. Your work will directly affect customer satisfaction and retention. What You'll Do * Become the expert on the business models and rules behind each Clinical Solutions product * Master the access and entitlement methods used across our business * Partner with Elsevier's Implementation Lead to match each client's needs and technical nuances to the right Elsevier solution * Lead complex integration conversations with customer IT teams and stakeholders * Answer customer questions on technical requirements and integration capabilities with confidence * Spot process improvements, then recommend, implement, and sustain them * Maintain technical integration documentation that captures and shares best practices * Connect teams across departments so downstream functions succeed * Develop and refine processes for enhanced features that drive customer retention