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# Information Technology - Help Desktop Support

- **Company:** Mindlance
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Systems, Issue Tracking Systems, Microsoft Office, Software Tools, Elearning, Salesforce.Com, Smartsheet, Data Processing, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/information-technology-help-desktop-support-washington-dc--07648ccd-08d5-4ac4-9355-5969cfbc7aab

## About the Role

Information Technology & Information Systems, Desktop Administration, Project/Program Coordination, Help Desk, Systems Administration/Management, Data Processing, Organizational Skills, Business Support, Tax Operations, eLearning, * Bachelor's Degree is preferred

 * At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
 * Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
 * Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
 * Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Salesforce Ticketing system, and JIRA software tools.
 * Can be fully remote or onsite in the Washington DC office if preferred.

## Description

* Provides project coordination and help desk support to volunteers on operation systems.
 * Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
 * Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
 * Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
 * Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.
 * In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.