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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Software Engineer - AI Search - **Company:** ServiceNow - **Location:** California, MO, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Automation of Tests, Unix, Profiling, Software Quality, Data Transformation, Data Structures, Database Schema, Software Debugging, Software Design Patterns, Programming Tools, Design of User Interfaces, Junit, Python (Programming Language), Machine Learning, Object-Oriented Software Development, Performance Tuning, Scrum Methodology, Search Technologies, Selenium, Software Engineering, Testng, Application Enhancement Tool, ReactJS, Vue.js, AngularJS, Material UI, Integration Tests, Playwright, Front End Software Development, Software Version Control, Jenkins, Servicenow - **Published:** November 7, 2026 - **Apply:** https://www.juju.com/job/28_25303_4b870cb1255037615997baac12574032 ## About the Role * Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 8+ years of experience in software engineering, with a track record of delivering high-quality products. * Proficiency in Python, Java, or similar object-oriented languages. * Experience with modern front-end frameworks such as Angular, React, or Vue. * Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization * Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines * Understanding software quality principles including reliability, observability, and production readiness. * Ability to troubleshoot complex systems and optimize performance across the stack. * Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. * Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems ## Description Software Development & Architecture * Buildhigh-quality, clean, scalable, and reusable codeby enforcing best practices around software engineering, architecture, and processes. * Contribute to thedesign and implementation of new products and featureswhile also enhancing the existing product suite. * Implement software that is simple to use, allowing customers toextend and customizethe functionality to meet their specific needs. * Utilize experience with Java developmentusing object-oriented methodologies and understanding of software design patterns, algorithms, and data structures. * Createand maintainClient Scripts,UI Policies,Business Rules, andScript Includesusing client and server APIs to build and support AI Search's administrative tools within the company platform. * Createand maintain search-related UI components using the company's UI JavaScript/HTML/CSS framework, adhering to best practices for user experience and accessibility. * Develop and maintain analytics dashboards, including designing database schema and data transformation and loading of required data. * Modify theGraphQL, Java, and scriptable APIs exposed by AI Search to introduce new functionality and address defects. * Provide technical support for customer-reported search-UI/UX issues. * Buildand maintaina highly interactive, intuitive, easy-to-use adminUIfor new, innovative search and machine learning/understanding capabilities that is extensible and easy to maintain. * Apply new technology and innovation to improve platform functionality. Engineering & Test Automation * Own your code from design through delivery, including comprehensivetest automationto ensure the delivery of high-quality products to our users. * Create, execute, and maintain scripts and toolsfor various testing frameworks. * Work with quality testing frameworks and toolsincludingJava, Jenkins, JUnit,Playwright,and Selenium. * Create and maintain manual test plans, test suites, and test casesfor end-to-end testing. * Contribute to improving QA processes, ensuring test cases are documented, and test results are published. * Assist in setting up test instances withmultiple upgrade pathsto support broader testing efforts., * Work closely withProduct Ownersto understand detailed requirements and define acceptance criteria. * Participate in all Agile SCRUM ceremonies, including grooming sessions, to identify key requirements and design the integrated test plan. * Contribute to cross-team technical discussionsand decision-making. * Collaborate with other teamsto ensure cross-product dependencies are factored into test cases andlend assistance toensure collective success., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.