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# IT Support Services II-Quick Fix

- **Company:** Courser Corp.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $59,000.0 - $99,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, Apple Mac Systems, JIRA, Audit Trail, Microsoft Azure, Big Data, Business Software, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Windows SDK, Windows Servers, Cloud Services, Runbook, TCP/IP, Virtualization Technology, Web Services, Enterprise Software Applications, Software Troubleshooting, Information Technology, Gsuite, Zendesk, Servicenow, Vmware
- **Published:** November 7, 2026
- **Apply:** https://www.builtincolorado.com/job/it-support-services-ii-quick-fix/12129620?handler=ApplyRedirect

## About the Role

We are seeking a skilled IT Support Services II-Quick Fix to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives., · Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
· 2 + years of experience in IT support or system administration, preferably in a corporate environment.
· Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
· Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
· Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk).
· Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
· Strong communication skills, with the ability to explain technical concepts to non-technical users.
Preferred Experience:
· Experience with ConnectWise.
· Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE), MS-900.
· Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
· Knowledge of IT security practices and data protection regulations.

## Description

Provides advanced IT helpdesk, desktop support, networking, cloud, and Microsoft platform troubleshooting for contract customers. Responsibilities include resolving and prioritizing tickets, triaging phone and email requests, scheduling service appointments, assigning escalations, documenting solutions, supporting users onsite, and improving helpdesk and dispatch processes. The role also requires customer relationship management, technical mentoring, and collaboration with engineers and non-technical staff., · Responsible for resolving support tickets from our contract customers and assists in scheduling tickets for the various levels of the team.
· Will work in a team environment with other engineers, technicians and non-technical staff of varying experience.
· Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe.
· Support local clients on location with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure.
· Engaging with customers and building relationships with the supported users.
· Determine the level of urgency and priority of incoming customer tickets.
· Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs.
· Make outbound calls and emails to schedule service appointments.
· Actively assist with updating and improving all documented processes related to Help Desk and Dispatch.
· Maintain compliance with all company policies and procedures.
· Answer phone calls and triage issues.
· Other duties as assigned., Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.
Top Skills: AWSConnectwiseDhcpDnsHyper-VJIRALinuxmacOSMicrosoft 365AzureOffice 365ServicenowTcp/IpVMwareVpnWindows ServerZendesk
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