> Markdown version of [/jobs/ext/4627443-it-help-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/4627443-it-help-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Technician I

- **Company:** GreenState Credit Union
- **Location:** North Liberty, IA, United States
- **Experience:** Starter
- **Salary:** $54,122 - $63,274
- **Contract:** Permanent contract
- **Skills:** Software Applications, LiveChat, Computer Equipment, Network Support
- **Published:** November 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3057039833-2

## About the Role

* Help desk ticketing systems
 * Level 1 technical support
 * Remote troubleshooting
 * Computer hardware support
 * Software installation and maintenance
 * PC and peripheral support
 * Network support
 * Telecommunications support
 * Incident documentation
 * Diagnostic techniques

## Description

Provide Level 1 technical support to staff by phone, email, and live chat. Troubleshoot applications, hardware, networks, communications systems, and end-user devices; document and track tickets, resolve issues or escalate them, and follow through with users. This role supports reliable technology services at a credit union., * Serve as the first point of contact for staff seeking technical assistance by phone, email, or live chat.

 * Troubleshoot hardware, software, network, communication, and end-user device issues using diagnostic techniques.
 * Enter, document, monitor, and track service desk tickets through resolution.
 * Escalate unresolved issues to the appropriate support team and coordinate with engineering staff to identify root causes.
 * Communicate incident and request status to staff and follow up after completion.
 * Install, maintain, repair, and upgrade computer software and support ongoing technology maintenance.