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# Application Support Administrator - Energy Access Innovations

- **Company:** SIGNATURE SOLAR LLC
- **Location:** Carrollton, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Software as a Service, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Windows PowerShell, Microsoft SharePoint, SQL Databases, Virtual Local Area Networks, Wi-Fi Technology, Office365, Firewalls (Computer Science), Microsoft InTune, Information Technology, Deployment Automation, Gsuite, Unified Endpoint Management
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c70c9d28162072d

## About the Role

* 5+ years of IT support or systems experience, including 3+ years administering Microsoft 365 and Entra ID (Azure AD) in a business environment.
 * Hands-on Intune / Microsoft Endpoint Manager experience (Autopilot, compliance policies, app deployment).
 * Working knowledge of networking (DNS, DHCP, VLANs, firewalls, Wi-Fi) and Windows and macOS.
 * PowerShell scripting for Microsoft 365 administration.
 * Strong troubleshooting skills and the drive to find root causes, not just close tickets.
 * A security-first habit: least privilege, MFA everywhere, clean offboarding.
 * Ability to work with minimal supervision and make sound decisions under pressure.
 * Clear communication with both technical staff and non-technical users, and strong customer service.
 * Ability to work a flexible schedule, including after-hours or weekend on-call.

Preferred Background:

 * Microsoft certifications: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator) or SC-300 (Identity and Access Administrator).
 * Experience with a Google Workspace to Microsoft 365 migration.
 * Experience in a multi-company or multi-site environment.
 * Familiarity with MDM for rugged/warehouse devices, cloud phone systems and SaaS integrations.

 * CompTIA Network+ or Security+.
 * Bachelor's degree in a related field or equivalent experience., * This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

## Description

Microsoft 365, Identity, and Endpoint Administration:

 * Manage users, licenses, groups and shared mailboxes across Exchange Online, Teams, SharePoint and OneDrive. Maintain mail flow, distribution lists, retention and sharing settings.
 * Administer Entra ID accounts, Conditional Access, MFA, SSO app registrations and guest/external access.
 * Run joiner-mover-leaver processes so new hires get the right access on day one and departing users and vendors are fully removed.
 * Enroll, configure and secure Windows, macOS and mobile devices in Intune with Autopilot, compliance and configuration policies, app deployment and patching.

Azure, Security, and Automation:

 * Support Azure-hosted servers, VMs and SQL workloads; monitor health, backups and costs with the Systems Administrator and IT Manager.
 * Apply and monitor Microsoft Defender, Secure Score recommendations, DLP and email security.
 * Investigate alerts and suspicious sign-ins and take first-response action.
 * Use PowerShell (Microsoft Graph, Exchange Online) to automate routine admin tasks and reporting.

Escalation, Support, and Ticketing:

 * Serve as the escalation point for Service Desk I and II.
 * Resolve complex issues with computers, IP phones, printers, scanners and network equipment, on-site at our Dallas, Las Colinas and Sulphur Springs locations when needed.
 * Monitor the ticketing system, own escalated tickets to resolution and keep clear work logs. Work Level 1 support tickets as needed to cover volume, absences and after-hours requests.
 * Participate in the on-call rotation for critical issues, including at least one weekend per month (7:00 a.m. to 7:00 p.m. Central Time).

Projects, Documentation, and Training:

 * Help consolidate entities onto the EAI Microsoft 365 tenant, including moving Google Workspace users, mail and files.

 * Contribute to new-site setups and other IT projects on time and on budget.
 * Keep runbooks, configuration records and knowledge-base articles current.
 * Coach Service Desk staff and train end users on Microsoft 365 tools and best practices.
 * Perform other duties as assigned.