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# Technical Analyst Amazon Connect / Conversational AI (Kore.ai)

- **Company:** Aspire Inc.
- **Location:** Chicago, IL, United States
- **Salary:** $114,400 - $135,200
- **Contract:** Contract
- **Skills:** Application Programming Interfaces (APIs), Reverse Engineering, Systems Integration, Amazon Connect, Chatbots, Restful APIs, Amazon Lex
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/38d54647-35e7-420f-9713-11dc2942f4ae

## About the Role

· Strong technical/business analyst background in contact center or conversational AI.

· Hands-on experience with Kore.ai or similar chatbot platforms (Google Dialogflow, Amazon Lex, Microsoft Bot Framework, Nuance).

· Working knowledge of Amazon Connect: contact flows, channels, Lambda integrations.

· Ability to read and reverse-engineer bot configurations, flows and integration code.

· Experience documenting REST APIs, integrations and system dependencies.

· Excellent communication and stakeholder management skills. Must be able to run discovery sessions with business, operations and technical teams.

· Able to write documentation for both business and technical audiences.

Nice to Have

· Insurance domain experience, ideally Renters or other personal lines.

· Experience with contact center migration or modernization programs.

· Experience producing reusable documentation frameworks across business units.

## Description

1. Reverse-engineer the existing Kore.ai chatbot

o Analyze the current bot and capture all features, flows and functionality.

o Document each feature from both a business and a technical perspective.

o Identify what should be carried forward, refined or retired on the new platform.

 2. Capture stakeholder usage and dependencies

o Work with the business, operations and technical teams that built and use the chatbot.

o Document how, where, when and why each function is used. Reverse engineering alone won't answer these questions.

o Map dependencies across stakeholder groups.

 3. Document APIs and integration endpoints

o Catalog all APIs, both Kore.ai and other services, and which channel calls each one: the chatbot, the phone/IVR channel, and so on.

o Document all integration endpoints and exposed services.

 4. Build the Amazon Connect integration view

o Understand what is being built on Amazon Connect and how it interacts with the Renters business.

o Produce reference documentation that shows how Amazon Connect connects to each channel, how the chatbot works, and which APIs are called.

o Make this documentation reusable as a template for onboarding future LOBs such as Mobile.

 5. Serve as the long-term knowledge owner

o Keep the end-to-end knowledge of Amazon Connect channels, APIs and LOB integrations.