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# Principal Solutions Engineer, West

- **Company:** The Ladders
- **Location:** West, MS, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Interactive Voice Response, Software as a Service, Machine Learning, Language Modeling, Salesforce.Com, Enterprise Software Applications, Real Time Systems, Large Language Models
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25303_6a7d68c8c93be112ffb9b3299cd0430a

## About the Role

* 7+ years in customer-facing roles, with 1-3 years in pre-sales or solutions engineering in enterprise software or contact center environments
 * Deep knowledge of contact center solutions and telephony architecture, including SIP, SBCs, ACDs, and IVRs
 * Strong understanding of AI/ML technologies, particularly large and small language models (LLMs, SLMs)
 * Experience with real-time systems, CRM tools such as Salesforce, and SaaS architecture
 * Ability to clearly communicate complex solutions to technical and business audiences
 * Consultative mindset with a track record of leading strategic conversations and influencing stakeholders
 * Fast learner and self-starter who thrives in high-growth, collaborative environments

## Description

This role will partner closely with prospective and existing customers to uncover business challenges, shape technical solutions, and demonstrate the value of advanced AI-powered enterprise software. You will lead consultative discovery, translate operational needs into scalable configurations, and guide proof-of-value engagements that help organizations improve performance and realize measurable outcomes. The position is highly cross-functional, working with business and technical stakeholders to align solution design, integrations, and ROI to customer goals., * Act as a consultative partner to uncover customer business objectives and operational challenges

 * Design AI-driven solutions by understanding operational workflows and strategic goals
 * Lead technical discovery sessions to assess customer systems and infrastructure
 * Translate customer requirements into scalable configurations aligned with business value
 * Deliver tailored product demonstrations showcasing the company's AI capabilities and measurable outcomes
 * Own the technical design and delivery of proof-of-value engagements and integrations
 * Run ROI workshops to connect solution capabilities to quantifiable customer impact