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# IT - DJJ - Client Technologies Technician - Intermediate - Help Desk Support & Automation Specialist

- **Company:** Zencon Group
- **Location:** Columbia, SC, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Artificial Intelligence, Information Systems, Issue Tracking Systems, Network Troubleshooting, Microsoft Software, Network Administration, Windows PowerShell, Microsoft Power Automate, Microsoft InTune
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-djj-client-technologies-technician-intermediate-help-desk-support-automation-specialist-columbia-sc--42c9b92c-b02e-44e1-a725-5cc61fb1145b

## About the Role

Automation, Help Desk, Automation, Help Desk, Information Systems/Technology IS/IT Administration, Technical Support, Network Administration/Management, Credit Reports, Windows PowerShell, Microsoft Product Family, Location: Columbia, SC; fully onsite. Candidates must currently reside in South Carolina. Relocation is not permitted.
Educational Qualification: Bachelor's degree or equivalent relevant experience. Candidates with a high school diploma require 4 additional years of relevant experience; candidates with an associate's degree require 2 additional years.
Position Type: Contract - 6 months, with possible extension.

Must Have Skills

 - 10+ years of experience using ticketing software; any platform is acceptable.
 - 10+ years of IT troubleshooting, help desk, and/or technical support experience.
 - Experience troubleshooting network, endpoint, and user access issues.
 - Ability to document procedures, workflows, and operational knowledge.
 - Ability to complete required background screening, including a criminal history check, 5-panel drug screening, and credit report.

Desired Skills

 - Experience with PowerShell, Power Automate, or Microsoft Power Platform.
 - Experience developing AI-enabled workflows or other automation solutions.
 - Endpoint management experience.
 - Microsoft Intune experience.
 - Microsoft MD-102 certification.

## Description

Title: IT Client Technologies Technician - Intermediate / Help Desk Support & Automation Specialist, Provide first-line technical support for SCDJJ staff in education, medical, and facility operations.

 - Serve as the initial contact for help desk requests and participate in rotating call queue coverage.
 - Troubleshoot and resolve network, endpoint, and user access issues.
 - Perform password resets and assist users with common technical problems.
 - Record, track, and resolve support requests using a ticketing system.
 - Collaborate with the Help Desk Manager to capture existing processes and operational knowledge.
 - Create and maintain standard operating procedures, workflows, and support documentation.
 - Support staff cross-training and improve consistency across help desk operations.
 - Identify opportunities to automate recurring tasks and improve support efficiency.
 - Assist with endpoint management as needed.
 - Work onsite in a single building within a secure juvenile correctional facility; no travel or overnight work is required.
 - Participate in a virtual first-round interview followed by an onsite second-round interview.