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# Application Support Specialist

- **Company:** Hansen Talent Group
- **Location:** Camden, SC, United States
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Software Engineering, Software Troubleshooting, Custom Reports
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/2034be02-044a-4762-ac5c-780867884191

## About the Role

* Bachelor's Degree
 * Hands-on experience troubleshooting and supporting SaaS platforms and applications.

## Description

Hansen Talent Group is seeking a technical specialist to join an application development team in the greater Columbia, SC area. The ideal candidate has experience troubleshooting user applications with a background in customer service and an interest in moving towards development/testing oriented careers.

The Application Support Specialist is responsible for supporting end-users, troubleshooting application errors as well as collaborating with testing and development teams to support platform enhancements.

Duties:

 * Serve as point of contact of end-users, providing active support in diagnosing/ troubleshooting application issues and ensuring customers have a positive experience using the platform.
 * Work with customers to identify opportunities to improve their experience and ensure successful application use.
 * Provide Tier I application support, troubleshooting issues based on initial diagnosis and escalating more complex issues to the development and testing teams.
 * Run reports to identify reoccurring issues and bugs, collaborate with testing and development teams to improve these areas of user experience.
 * Support testing efforts and validating functionality, documenting findings and sharing with the team.
 * Develop knowledge base articles to support troubleshooting and trainings.