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# Technical Support Specialist

- **Company:** Maverick Tech
- **Location:** Olathe, KS, United States
- **Experience:** Expert
- **Salary:** $66,498 - $88,005
- **Contract:** Permanent contract
- **Skills:** IBM System I, Microsoft Office, SAP (Applications)
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=75795302c6a86d60

## About the Role

* 5+ years of hands-on experience in a mechanical or technical service environment.
 * Proficiency in interpreting complex electrical schematics and illustrated parts lists.
 * Strong working knowledge of CRM platforms, AS400, and the Microsoft Office suite.
 * Proven ability to troubleshoot intricate mechanical systems under pressure.
 * Exceptional communication skills with a focus on customer advocacy and knowledge sharing., * Formal post-secondary education in a technical or engineering discipline.
 * Direct experience with heavy equipment or industrial machinery maintenance.
 * Prior exposure to SAP or similar large-scale ERP systems.

## Description

As a Technical Support Specialist, you will serve as a vital link between our complex mechanical systems and the end-users who rely on them. You will leverage your deep technical expertise to diagnose equipment challenges, provide actionable solutions, and translate field feedback into meaningful product improvements.
Responsibilities

 * Provide expert-level technical guidance to clients and internal teams via phone and digital channels.
 * Diagnose mechanical and electrical malfunctions, offering clear, step-by-step resolution paths.
 * Collaborate with cross-functional departments like R&D and Quality Control to address recurring field issues.
 * Maintain comprehensive documentation of service interactions within our CRM to drive data-backed improvements.
 * Manage order processing and warranty administration using enterprise resource planning software.
 * Develop and distribute technical bulletins to ensure consistent service quality across the board.
 * Participate in product training initiatives to enhance internal knowledge and service efficiency.